200 Park City Center Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (48 reviews)

Pat S

November 20, 2023

Couldn’t have had a better mechanic than James, he was experienced, friendly, efficient, neat with clean up. Thank you : John Settle

Source: Google

Jody S

November 20, 2023

He was great. I have been having issue with my fridge door not shutting

Source: Google

Emily S

December 09, 2024

He was great. Just wish not long window for service time.

Source: Google

Customer service response - Thank you for your feedback, Emily! We're glad to hear you had a positive experience with our technician and appreciate your input on the service window.

Sears Home Services on December 09, 2024

Sara R

November 07, 2023

The tech came and handled everything great and resolved the issue. My complaint is about scheduling. They only give a Full a day 8-5, and not 4 hour window for scheduling. This doesn’t work well for my work schedule. If my home Warrantee wasn’t picking the vendor who works on my appliances, I would for to a different service company for the reason stated above.

Source: Google

Falecia H

November 10, 2023

There are TOO many hoops I had to jump through before getting a technician scheduled! (Vincent was great - professional and knowledgeable!) To go through "Findmynumber" website or whatever is called was crazy! The company listed to service my area was in Philadelphia and they told me, they do not service my area, which made since being that I live two hours away! However, I didn't find out they didn't service my area until I called them to check on the status of their arrival because it was late in the afternoon - 3pm! SMH! THIS SHOULD BE A SHOULD BE SEAMLESS PROCESS! PLEASE make the necessary changes asap!

Source: Google

Bernadette N

June 02, 2025

Sears Appliances Repair I would not recommend. My service was scheduled for May 23, 2025. They never came! I got another service repair company to fix my appliance. Then on May 31st Sears had a repair man show up. I told him that is was scheduled for May 23rd and nobody came so I had it repaired by someone else. He came took pictures made a note the it was already working properly. Left and got an email invoice for parts and labor $240. They did nothing and won't be getting paid! The service guy was nice and understood my frustration. I have enclosed a photo of my email confirmed appointment.

Source: Google

Customer service response - We apologize for the trouble you've faced, Bernadette. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on June 01, 2025

janice O

April 17, 2025

Made no attempt to do anything!

Source: Google

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on April 17, 2025

Christi M

March 30, 2025

Repair to stop door leak- got new gasket, installed and now water pours out the door

Source: Google

Customer service response - We apologize for the trouble you've faced, Christi. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on March 30, 2025

Andres H

March 30, 2025

If I can give 0 I give it, is the 3rd time this technician don't show up, he came at the first time and he say he didn't see before a washer machine like I have, I think it's too much technology for his knowledge, or I'm guessing because I'm in a home warranty he is not getting the say pay as a regular customer, I'm very disappointed his name is JAMES, I would call again to Sears home warranty and I would say the same thing as I mentioned. Is waisting my time the Sears department is ok but this technician continues not showing up 😤😡😡

Source: Google

Customer service response - We apologize for the trouble you've faced, Andres. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on March 30, 2025

Miguel L

December 29, 2024

Bad experience. Dryer is continuing with the same issues

Source: Google

Customer service response - We apologize for the trouble you've faced, Miguel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on December 29, 2024

Average Rating: 4.2/5 (48 reviews)