Appointment Lookup
802-552-4364
19A Franklin Village Mall Reviews
Read reviews from customers who used our services at 19A Franklin Village Mall
Total reviews
52
Average Rating
4.7/5
great guy! great service!
Emily C,
Customer service response - Thank you for your feedback, Emily! We're glad to hear you received great service.
Sears Home Services on 1790364312561
colette T,
Customer service response - Thank you for the amazing 5-star review, Colette! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787233196182
Edward H,
Customer service response - Thank you for the amazing 5-star review, Edward! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783097836046
Paulette B,
Customer service response - Thank you for the amazing 5-star review, Paulette! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782239998235
Corry was wonderful. He explained what the repair cost would be and said it would be cheaper to buy a new dryer instead of doing a repair. He disconnected the dryer so that it is ready to be removed when the new dryer is installed.
Denise S,
Customer service response - Thank you for your feedback, Denise! We're glad to hear Corry provided helpful advice and prepared your dryer for removal.
Sears Home Services on 1781798304257
Thanks to Cory G from Sears Home Svcs, he was on time, courteous, professional and pleasant, did a great job.
TwoTon,
Customer service response - Thank you for your feedback! We're glad to hear Cory G was on time, courteous, professional, and did a great job.
Sears Home Services on 1777064177786
Service man was great, very knowledgeable and friendly
Elizabeth S,
Customer service response - Thank you for your feedback, Elizabeth! We're glad to hear our service man was knowledgeable and friendly.
Sears Home Services on 1776964661188
Corry G, the technician, was great. He explained everything and gave me an estimate. The estimate was insanely overpriced and was, essentially, the purchase price of a brand new washing machine. None of that is Corry G’s fault. Sears wants their techs to sell overpriced services which amounts to price gouging. Avoid at all costs!
Brandi W,
Customer service response - Thank you for your feedback, Brandi! We're glad to hear Corry G was great and provided clear explanations, but we're sorry to hear about your concerns with the pricing.
Sears Home Services on 1775407551821
Eileen R,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1772756062122
Eileen R,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1772670389656
Robyn L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1771808140772
Blair was quick and efficient. We’ll see if it works.
Casey M,
Customer service response - Thank you for your review, Casey and Janice! We're glad to hear Blair was quick and efficient. We hope everything works perfectly for you.
Sears Home Services on 1762131108831
Great service, very knowledgeable & fixed my issues up quickly. Cleaned up nicely and was very friendly
terri A,
Customer service response - Thank you for your review, Terri! We're glad to hear you received great service and that our technician was knowledgeable, friendly, and thorough in cleaning up.
Sears Home Services on 1760403807475
Denise B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1758845902244
The update that was sent this morning said the technician would be here approximately 9:02 am. This wasn't updated again until 1:30 pm. I wasn't informed he would be late. He got here about 2:30. Your system doesn't work very well!
Pam,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1753320826697
Manaz B,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1751252392911
My repair technicians have always been polite, friendly, and efficient. They explain what they are doing and why. The online appointment confirmation system works perfectly.
Mindy K,
Customer service response - Thank you for your review, Mindy! We're delighted to hear that our technicians have been polite, friendly, and efficient, and that the online appointment system is working well for you.
Sears Home Services on 1750834776811
He was very nice and knowledgeable however for an oven that’s only 3 years old and was bought new the little part that went bad was $400 This was my first and will be my last Sears purchase. I will be getting another new stove. The new one will not be a sears product. I had to pay $129 to find out that it was what I thought it was. SUCKS KIMBERLY/MARY
Kimberly C,
Customer service response - Thank you for your feedback, Kimberly. We're glad to hear our technician was nice and knowledgeable, but we're sorry to learn about your experience with the repair costs.
Sears Home Services on 1750375406851
James was great. Your computerized scheduling sucks! We were scheduled for a Tuesday to install a part for a washer between 8-5. Part was delivered following a scheduled assessment the previous Friday. Waited all day. At 530, received a computer generated message that he couldn’t make it. Wasted an entire day. Rescheduled for Friday between 8-5. Sat around all day waiting with a computer generated message that said he would be here between 1030 and 1130. My wife, who had been without a washer for 2 weeks, called the store where the washer and warranty were purchased. Got the run around for a while prior to getting a phone number for Sears Service. After calling, received a computer generated message that the tech would be here between 530 and 630. Another day wasted sitting around waiting. Finally service arrived. Your system should allow for the people being cancelled out (due to causes not of their own creation) be given priority the next day, not go to the back of the line on an available date in the future. Two wasted days that we’ll never get back!
Joe D,
Customer service response - Thank you for your feedback, Joe. We're glad to hear James provided great service, but we apologize for the inconvenience caused by our scheduling system. Your experience is important to us, and we'll work to improve our processes.
Sears Home Services on 1750042729089
joe A,
Customer service response - Hi Joe, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1749779539575
Bob was excellent in servicing my five appliances. He explained everything he was going to do and made sure I understood and asked if I had questions, very professional.
Mary T,
Customer service response - Thank you for your review, Mary Jude! We're delighted to hear that Bob provided excellent service and ensured you understood the process.
Sears Home Services on 1749741983742
James is always very nice and professional.
Christa S,
Customer service response - Thank you for your review, Christa! We're pleased to hear that James consistently provides nice and professional service.
Sears Home Services on 1749601569537
Eric G,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1748825446298
Stacie G,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1748825458752
Kept in touch when traveling to me. Quick and efficient . Knows his job Polite
Sharon W,
Customer service response - Thank you for your review, Sharon! We're glad to hear our technician was communicative, quick, efficient, and polite.
Sears Home Services on 1747184033194
