19A Franklin Village Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Manaz B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 29, 2025
Mindy K
My repair technicians have always been polite, friendly, and efficient. They explain what they are doing and why. The online appointment confirmation system works perfectly.
Customer service response - Thank you for your review, Mindy! We're delighted to hear that our technicians have been polite, friendly, and efficient, and that the online appointment system is working well for you.
Sears Home Services on June 25, 2025
Kimberly C
He was very nice and knowledgeable however for an oven that’s only 3 years old and was bought new the little part that went bad was $400 This was my first and will be my last Sears purchase. I will be getting another new stove. The new one will not be a sears product. I had to pay $129 to find out that it was what I thought it was. SUCKS KIMBERLY/MARY
Customer service response - Thank you for your feedback, Kimberly. We're glad to hear our technician was nice and knowledgeable, but we're sorry to learn about your experience with the repair costs.
Sears Home Services on June 19, 2025
Joe D
James was great. Your computerized scheduling sucks! We were scheduled for a Tuesday to install a part for a washer between 8-5. Part was delivered following a scheduled assessment the previous Friday. Waited all day. At 530, received a computer generated message that he couldn’t make it. Wasted an entire day. Rescheduled for Friday between 8-5. Sat around all day waiting with a computer generated message that said he would be here between 1030 and 1130. My wife, who had been without a washer for 2 weeks, called the store where the washer and warranty were purchased. Got the run around for a while prior to getting a phone number for Sears Service. After calling, received a computer generated message that the tech would be here between 530 and 630. Another day wasted sitting around waiting. Finally service arrived. Your system should allow for the people being cancelled out (due to causes not of their own creation) be given priority the next day, not go to the back of the line on an available date in the future. Two wasted days that we’ll never get back!
Customer service response - Thank you for your feedback, Joe. We're glad to hear James provided great service, but we apologize for the inconvenience caused by our scheduling system. Your experience is important to us, and we'll work to improve our processes.
Sears Home Services on June 15, 2025
joe A
Customer service response - Hi Joe, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 12, 2025
Mary T
Bob was excellent in servicing my five appliances. He explained everything he was going to do and made sure I understood and asked if I had questions, very professional.
Customer service response - Thank you for your review, Mary Jude! We're delighted to hear that Bob provided excellent service and ensured you understood the process.
Sears Home Services on June 12, 2025
Christa S
James is always very nice and professional.
Customer service response - Thank you for your review, Christa! We're pleased to hear that James consistently provides nice and professional service.
Sears Home Services on June 10, 2025
Eric G
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 01, 2025
Stacie G
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 01, 2025
Sharon W
Kept in touch when traveling to me. Quick and efficient . Knows his job Polite
Customer service response - Thank you for your review, Sharon! We're glad to hear our technician was communicative, quick, efficient, and polite.
Sears Home Services on May 13, 2025
