5 Laurel Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alex
The technician did a WONDERFUL job and a great learning experience!
Customer service response - Thank you for your kind words about our technician's wonderful service, Alex! We're happy to hear it was a great learning experience for you.
Sears Home Services on July 24, 2025
Alex
The technician was VERY knowledgeable and did a FANTASTIC job!
Customer service response - Thank you for your kind words about our technician's knowledgeable and fantastic service, Alex! We're happy to hear you had a positive experience.
Sears Home Services on July 23, 2025
Marci P
Richard was awesome! So knowledgeable, kind and super quick and efficient! If I could, I would give him a raise! He is an asset to Sears.
Customer service response - Thank you for your kind words about Richard's service, Marci! We're thrilled to hear he provided a knowledgeable, kind, and efficient experience.
Sears Home Services on July 17, 2025
Kelly F
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on July 16, 2025
Joseph G
The technician (David M) was absolutely wonderful. He did all the work in a timely fashion and everything up and running within the hour. The process to get the technician here, was painfully challenging. I will be calling customer service with a complaint. The original service date was changed three times due to the fact that the parts are on back order. Meanwhile the parts arrived 3 days after the initial consult. They then scheduled a date when the technician wasn't working.
Customer service response - Thank you for your kind words about David M's service, Joseph! We apologize for the scheduling issues and appreciate your patience. Please contact customer service to address your concerns further.
Sears Home Services on July 13, 2025
Mary Z
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 07, 2025
Ginger F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 07, 2025
Matthew P
Dave was very knowledgeable and helpful to get our fridge going again quickly.
Customer service response - Thank you for your kind words about Dave's knowledgeable and helpful service, Matthew! We're glad he could get your fridge running again quickly.
Sears Home Services on June 29, 2025
John M
Steven was excellent and very knowledgeable. Kept us informed.
Customer service response - Thank you for your kind words about Steven's excellent and knowledgeable service, John! We're glad he kept you informed throughout the process.
Sears Home Services on June 25, 2025
Anna S
Repair man was professional, and did an excellent job. Very thorough and was neat
Customer service response - Thank you for your kind words about our repairman's professional and thorough service, Anna! We're glad to hear he did an excellent job.
Sears Home Services on June 16, 2025
