5 Laurel Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Joseph G
The technician (David M) was absolutely wonderful. He did all the work in a timely fashion and everything up and running within the hour. The process to get the technician here, was painfully challenging. I will be calling customer service with a complaint. The original service date was changed three times due to the fact that the parts are on back order. Meanwhile the parts arrived 3 days after the initial consult. They then scheduled a date when the technician wasn't working.
Mary Z
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 07, 2025
Ginger F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on July 07, 2025
Matthew P
Dave was very knowledgeable and helpful to get our fridge going again quickly.
Customer service response - Thank you for your kind words about Dave's knowledgeable and helpful service, Matthew! We're glad he could get your fridge running again quickly.
Sears Home Services on June 29, 2025
John M
Steven was excellent and very knowledgeable. Kept us informed.
Customer service response - Thank you for your kind words about Steven's excellent and knowledgeable service, John! We're glad he kept you informed throughout the process.
Sears Home Services on June 25, 2025
Anna S
Repair man was professional, and did an excellent job. Very thorough and was neat
Customer service response - Thank you for your kind words about our repairman's professional and thorough service, Anna! We're glad to hear he did an excellent job.
Sears Home Services on June 16, 2025
Lisa L
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on June 05, 2025
Wendy
He was very courteous n professional in checking my appliance. He explain the diagnosis so I could understand n what I needed to fully repair my appliance Ty Jeo
Customer service response - Thank you for your kind words about Jeo's courteous and professional service, Wendy! We're glad he could clearly explain the diagnosis and repair needs for your appliance.
Sears Home Services on June 01, 2025
bon B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on June 01, 2025
Danika O
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 01, 2025
