5 Laurel Mall Reviews

Read reviews from customers who used our services at 5 Laurel Mall


Total reviews

117


Average Rating

4.6/5

September 11, 2025
Overall rating

Very informative and was in and out in a matter of 30 mins each time fixing my fridge

Dustin C,

Customer service response - Thank you for your kind words about our service, Dustin! We're glad to hear the technician was informative and efficient in fixing your fridge.

Sears Home Services on 1757642052533

September 09, 2025
Overall rating

Loretta P,

August 05, 2025
Overall rating

Kathryn Z,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1754442344602

October 15, 2025
Overall rating

Great job, knowledgeable, friendly

William H,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1754365230703

July 24, 2025
Overall rating

The technician did a WONDERFUL job and a great learning experience!

Alex,

Customer service response - Thank you for your kind words about our technician's wonderful service, Alex! We're happy to hear it was a great learning experience for you.

Sears Home Services on 1753406159831

July 23, 2025
Overall rating

The technician was VERY knowledgeable and did a FANTASTIC job!

Alex,

Customer service response - Thank you for your kind words about our technician's knowledgeable and fantastic service, Alex! We're happy to hear you had a positive experience.

Sears Home Services on 1753320009546

July 17, 2025
Overall rating

Richard was awesome! So knowledgeable, kind and super quick and efficient! If I could, I would give him a raise! He is an asset to Sears.

Marci P,

Customer service response - Thank you for your kind words about Richard's service, Marci! We're thrilled to hear he provided a knowledgeable, kind, and efficient experience.

Sears Home Services on 1752808328614

July 16, 2025
Overall rating

Kelly F,

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on 1752717402659

July 13, 2025
Overall rating

The technician (David M) was absolutely wonderful. He did all the work in a timely fashion and everything up and running within the hour. The process to get the technician here, was painfully challenging. I will be calling customer service with a complaint. The original service date was changed three times due to the fact that the parts are on back order. Meanwhile the parts arrived 3 days after the initial consult. They then scheduled a date when the technician wasn't working.

Joseph G,

Customer service response - Thank you for your kind words about David M's service, Joseph! We apologize for the scheduling issues and appreciate your patience. Please contact customer service to address your concerns further.

Sears Home Services on 1752455620331

July 07, 2025
Overall rating

Mary Z,

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on 1751869166810

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