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5 Laurel Mall Reviews
Read reviews from customers who used our services at 5 Laurel Mall
Total reviews
117
Average Rating
4.6/5
Very nice and informative. Brought the insurance plan to bring the price down cause it would be costly in the long run
Kittys B,
Customer service response - Thank you for your feedback! We're glad to hear you found our service nice and informative, and that the insurance plan was helpful in managing costs.
Sears Home Services on 1753926132628
Carrie W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1750835686610
Technician came out day after we reported our problem. He determined we needed parts. Thirteen days later he came back and installed the parts. Unfortunately we are still having one of the issues we wanted repaired, when we shut our freezer door, water comes out of the back of the dispenser and fills the catch tray. The technician was pleasant and mannerly.
Joan F,
Customer service response - Thank you for your feedback, Joan. We apologize for the ongoing issue with your freezer and appreciate your patience. Please contact us directly so we can address this matter further.
Sears Home Services on 1736467633484
Only four stars because he couldn't complete repairs due to parts not being available.
David Z,
Customer service response - Thank you for your feedback, David. We apologize for the inconvenience caused by the unavailability of parts and appreciate your understanding.
Sears Home Services on 1727582598711
Tech was very professional and nice to deal with. Only complaint is that I thought it was a little on the expensive side for what was done.
Jon G,
Customer service response - Thank you for your feedback on our technician's professionalism and demeanor. We appreciate your input regarding the pricing and will take it into consideration.
Sears Home Services on 1725586947636
Brad did a very good job but did not call me when he was coming
james A,
They do not update you throughout the day if they are going to be late. My appointment was first 8:50. Than 10-12 noon. The tech eventually came at 2pm. If you have a job, good luck. You’ll need to schedule the whole day off.
Georgeann W,
Customer service response - We apologize for the lack of communication and delay, Georgeann. We appreciate your feedback and will work on improving our scheduling and notification process.
Sears Home Services on 1754007989116
I wasn’t able to make an appt due to confusion between the warranty dept and scheduling dept. I was passed back and forth 3 times so after 10 minutes I hung up and called a different appliance repair business.
Suzanne P,
Customer service response - We apologize for the trouble you've faced, Suzanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740700540942
Put my refrigerator in demo mode never turned it back on lost everything in my refrigerator and warranty only covered less then half
Tony N,
Customer service response - We're really sorry to hear about your experience, Tony. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1783386943830
What a horrible experience. Paid to have the technician tell me that the price to fix the bearings of dryer would be $800 plus dollars. The dryer itself was only $500 when I bought it. After looking online the bearing assembly cost is around $92 dollars. What a sham. Buyer beware.
Steve S,
Customer service response - We're really sorry to hear about your experience, Steve. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779410142854
