Appointment Lookup
802-552-4364
5 Laurel Mall Reviews
Read reviews from customers who used our services at 5 Laurel Mall
Total reviews
109
Average Rating
4.6/5
They do not update you throughout the day if they are going to be late. My appointment was first 8:50. Than 10-12 noon. The tech eventually came at 2pm. If you have a job, good luck. You’ll need to schedule the whole day off.
Georgeann W,
Customer service response - We apologize for the lack of communication and delay, Georgeann. We appreciate your feedback and will work on improving our scheduling and notification process.
Sears Home Services on 1754007989116
I wasn’t able to make an appt due to confusion between the warranty dept and scheduling dept. I was passed back and forth 3 times so after 10 minutes I hung up and called a different appliance repair business.
Suzanne P,
Customer service response - We apologize for the trouble you've faced, Suzanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1740700540942
What a horrible experience. Paid to have the technician tell me that the price to fix the bearings of dryer would be $800 plus dollars. The dryer itself was only $500 when I bought it. After looking online the bearing assembly cost is around $92 dollars. What a sham. Buyer beware.
Steve S,
Customer service response - We're really sorry to hear about your experience, Steve. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1779410142854
the guy was here for 5 min an looked at the washing machine an said it's the mother board an that they don't make them no more an then said it will cost 700 dls to fix I think he didn't wanna fix it
Jermaine D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1772756001501
I have had this repair service out several times now for the same LG all in one washer and dryer over several months for the same issue. This company works as a third party thru the warranty I purchase thru BEST BUY. It’s been months and my unit still leaves my clothes wet and stinky from never drying even if I leave it drying for over a full day!!!! I paid $3,500.00 + for this unit and the warranty. The first year they make u call LG so that’s not including the 2 calls we had in and had serviced in the year first year!
Jessica U,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1762390839503
Technician came to fix my 2 yr old GE dishwasher that was not cycling all the way through. He said it wasn't balanced and "cleaned" it telling me it would cost me over 300.00 for the service. That was all that he did to fix the problem which lasted for two days. I ended up paying 272.00 for my dishwasher to still be broken. Customer service was not truthful with me on overall price or labor costs. I would definitely not recommend. It's a joke.
heather C,
Customer service response - We apologize for the trouble you've faced, heather. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727923435703
Worked on my refrigerator and made it worst . What a JOKE,,,and now Sears says they can not come back for three weeks…Now we have no freezer,,,what is this country turning into…..
Fuzzy F,
Customer service response - We're truly sorry to hear your refrigerator issue worsened after our visit and regret the inconvenience of the extended wait time for a follow-up. We appreciate your feedback and are actively working to improve our response times and service quality.
Sears Home Services on 1721825850104
Ridiculous. There is no model number on the stove So Sears neglected to put a model number on our range and now the Sears repair man can’t touch it!!!!
Gwen P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709784684354
The tech was great, but you, the company, are a rip off. Wanting to charge me $1400 to fix a $500 brand new washing machine. You're a scam.
Turk L,
