5050 Jonestown Rd Reviews

Very nice serviceman. He knew what he was doing so was good and done fast with accuracy.

My repairman , was courteous and kind ! He fixed my appliance correctly and quickly ! He showed me the broken part and cleaned up after he was done . He even took a moment to pet my dogs before leaving , and that goes a long way , for the next time a repairperson comes to the house .

Vey pleased with the job that was done. He gets the highest score!!!

Excellent service on my freezer.

We've used Sears before for repair (3 years ago). They came fairly quick. Vincent was very gruff and acted like it was too much of a bother. I helped pull all the racking out and assist in defrosting. The biggest thing was he was only here for 1 to 1/4 hour and the bill was $450. No itemization on labor just a line item for $331.00 Parts were a one way valve for drain and a Thermister $85.00 and then they charged 7% sales tax for a PA service job. Not sure where they came from. So far Refrigerator is working fine. Feel I was overcharged for what was done. Won't recommend to others.

This is the absolute worst service I have EVER had. The service tech showed up late the first 2 times but still didn't have part on the 3rd scheduled vist. Two more appointments where he was late, didn't notify me that he would be "late" until well after the appointment time and THEN the appointment was rescheduled. Today, appointment #5, he sent a notification that he came by, oh yes, late, and the he made the repair. He never showed up, my microwave still does not work. Mind you, each of the 5, yes 5, appointments we were required to remain home from 8am to 5pm. 5 separate occasions we were to be accessible for the entire day. If anyone would like to connect me from Sears , please feel free.

repairman came and diagnosed the problem and rescheduled us for two weeks later (had to wait for parts.) scheduled a return visit to install oven parts two weeks later. Confirmed appointment several times. Took off work and at noon received a text that they need to reschedule. Earliest date was another two weeks. I called and told them I had 8 people coming for dinner the day before they would be able to come. They still would not get a service person here before my dinner party. Talking with American Homeshield the warranty company that uses them. Hopefully they will see the lack of compassion and competence Sears has.