5050 Jonestown Rd Reviews

repairman came and diagnosed the problem and rescheduled us for two weeks later (had to wait for parts.) scheduled a return visit to install oven parts two weeks later. Confirmed appointment several times. Took off work and at noon received a text that they need to reschedule. Earliest date was another two weeks. I called and told them I had 8 people coming for dinner the day before they would be able to come. They still would not get a service person here before my dinner party. Talking with American Homeshield the warranty company that uses them. Hopefully they will see the lack of compassion and competence Sears has.

Repair on my refrigerator was a horrible experience. The repairman hooked up the ice machine hose to run under the water so now my freezer looks like an iceberg. And he refused to put it back together (we have a zero gravity with the motor on top) because he admitted he didn't work on the enough to know how. Awful experience. I only gave one star because I couldn't write a review otherwise. I am now calling Sears again to have someone return to fix the hose.