5050 Jonestown Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Barb B
Repair on my refrigerator was a horrible experience. The repairman hooked up the ice machine hose to run under the water so now my freezer looks like an iceberg. And he refused to put it back together (we have a zero gravity with the motor on top) because he admitted he didn't work on the enough to know how. Awful experience. I only gave one star because I couldn't write a review otherwise. I am now calling Sears again to have someone return to fix the hose.
Customer service response - Thank you for taking the time to bring this to our attention, Barb. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024