4600 Jonestown Rd Reviews

Samsung refrigerator issues.

The Sears representative told me that the problem was with the ice maker and water dispenser. The previous repair technician said it was due to a power outage and simple reset the unit, said it would work after 24 hrs ; it went a whole week before Vincent showed up with no positive results. Vincent was convinced he diagnosed the problem and was very short in conversation and somewhat rude in his behaviors. He submitted his comments to the insurance company to the claims department. He said that Sears was just bandaid 🩹 fixing the numerous issues over the last few months into years. I have had similar problems with; and numerous parts applied as repairs. I've spent over $800 on diagnostic fees just to have Sears show up, put on a different or same parts and charge my insurance company for their repair efforts. I've had several different Sears repair technicians come to my house 🏡; same/similar scenario with each person. Problems still exist and my refrigerator is still not working due to them not returning to fix it. Reports sent to my insurance company now has them refusing my claim due to parts not covered; the ice maker and water dispenser. Both of which are not used and they don't have anything to do with it's continued ongoing present problems. I would not recommend Sears repair to anyone else because of what I've experienced and still going thru without any + resolutions. I now have to hire an independent repair company to submit their findings and hopefully get a reversal on the rejected claim due to Vincent's recent report filings. He wasn't entirely honest and truthful with his submission. I'm still dealing with contacting the insurance company about the present condition of the unit and dread having you folks return to follow the same steps as before and before and before!