1155 Carlisle St Ste 5 Reviews

Wayne was professional and efficient, however, my washer is not working. The replacement control board does not communicate with the washer cycles, and I cannot run laundry. It will not fill properly and the cycles are not functioning. In short, my washer has brain freeze. I have house guests coming for Christmas and I need to be able to do laundry.

Service provided by Daniel was excellent! However this repair experience has been a nightmare! From Aug 12 - Dec 3, had 7 appointments to repair. 3 times a technician arrived to fix but could not, had to order parts. Then 3 no show for appointments. Finally fixed on 7th appointment by Daniel. Each appointment cost me a day’s pay, over $1000.00! (I don’t get paid if I don’t work) My time and money has been tremendously wasted by this company, apparently they don’t consider my time to be valuable. They don’t seem to care. As stated, service provided by Daniel was excellent 5 Stars! The provider service gets a zero stars!

He was kind and polite. He wore shoe covers in the house, which was appreciated. He found the issue but was unable to fix it. He told me to go buy the part on my own. My only complaint is that the repair guy smelled bad. He had bad body odor, like sweat.

I'm just being honest. The gentleman's hygiene was not the best. Very strong underarm odor. My apologies, but I feel you should know.

The only complaint I had was having to wait all day for repair. I had other things to do and had no idea when the repair was taking place.

It took my microwave almost 3 months to get fixed. It was a big inconvenience for me and my family. I wish he would have cared about my situation without a microwave seem like he didn’t during the time. He had to cancel my service appointments twice without any valid reasons which delayed the service. Also Sears customer service is all AI and is useless on getting answers.

He called to advise he was in his way after finishing his next job. He advised me to lock up any pets, I kindly told him that I didn’t have any pets and he abruptly hung up on me. Upon his arrival here, I asked him if we were disconnected or if he meant to disconnect so abruptly, he avoided the question and retorted I was in a bad cell area. I personally wasn’t pleased with his disposition, he stated there wasn’t any issue with the dishwasher, when in fact water poured from underneath it. I hope it doesn’t leak again.

My Maytag dryer was diagnosed and properly repaired by Paul. Very professional and knowledgeable. I highly recommend Sears home repair. Update, I went to dry my clothes and unfortunately they were still wet. I’m perplexed as to why the technician Paul didn’t check to see that it worked properly before he left. He told me what the problem was I assumed he repaired it. Please call me Sears to discuss this. I tried but your AI service doesn’t allow me to speak to a human being.

TLDR: Sears Home Service is a nightmare if you need any type of customer support. Tech was great. Everything else was awful. Ever since my tech left my experience has been terrible. The initial scheduling, fine. My technician was a nice man who quickly diagnosed my issue and got my part ordered and installation appointment. The part was supposed to arrive in 3 days. It took 19 days. I was given a new delivery date three times. I tried calling to find out what was happening and that’s where the nightmare began. As far as I can find, Sears only has an automated phone system. I got so frustrated I’ve ordered the part from elsewhere and canceled my service, but I already paid for the part and installation when I was first with the tech. Now I can’t find anyway to get a refund. After finally navigating their infuriating phone system to be connected to an agent, it turns out the agent was a different automated machine with a new voice. That machine told me to go to the website for a refund. There is no refund option on the website. At this point Sears has stolen $150 dollars from me because it’s impossible to get a refund for a service I never received. Don’t use Sears home services.