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1155 Carlisle St Ste 5 Reviews
Read reviews from customers who used our services at 1155 Carlisle St Ste 5
Total reviews
284
Average Rating
4.6/5
Jim S,
Customer service response - Thank you for the amazing 5-star review, Jim! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1787239271700
The repair specialists were fine and completed the work. However, there far too many messages related to this repair at least 25. The day and time kept changing too many times which makes it hard to plan your daily schedule. Suggested time of arrival was over an hour later than predicted.
Lynn C,
Customer service response - We apologize for the excessive communication and scheduling changes, Lynn. Thank you for your feedback, and we're glad the repair specialists completed the work.
Sears Home Services on 1786072578813
Noise during wash cycle. Repair took a week. Was able to use until repaired. Surprised that tech had not turn water back on or test operation after repair.
Rosanna J,
Customer service response - We apologize for the oversight in not turning the water back on or testing the operation, Rosanna. Thank you for your feedback, and we're glad the repair was completed.
Sears Home Services on 1784543999759
Said it was fixed with just a cleaning but now it is so loud you can’t sleep in there. Not sure it is the repair man’s fault because he warned it may not be long term. However it is super annoying that I just couldn’t message him to come back to fix it, and I had to start the annoying process all over again!!
Robert H,
Customer service response - We apologize for the inconvenience with the repair process, Robert. Thank you for your feedback, and we recommend contacting us directly to address the issue further.
Sears Home Services on 1775317519670
Wayne was professional and efficient, however, my washer is not working. The replacement control board does not communicate with the washer cycles, and I cannot run laundry. It will not fill properly and the cycles are not functioning. In short, my washer has brain freeze. I have house guests coming for Christmas and I need to be able to do laundry.
Jane G,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1765938939140
Service provided by Daniel was excellent! However this repair experience has been a nightmare! From Aug 12 - Dec 3, had 7 appointments to repair. 3 times a technician arrived to fix but could not, had to order parts. Then 3 no show for appointments. Finally fixed on 7th appointment by Daniel. Each appointment cost me a day’s pay, over $1000.00! (I don’t get paid if I don’t work) My time and money has been tremendously wasted by this company, apparently they don’t consider my time to be valuable. They don’t seem to care. As stated, service provided by Daniel was excellent 5 Stars! The provider service gets a zero stars!
Donald S,
Customer service response - We apologize for the inconvenience and multiple appointments, Donald. We're glad Daniel provided excellent service and appreciate your feedback to help us improve our scheduling and communication.
Sears Home Services on 1765163405709
He was kind and polite. He wore shoe covers in the house, which was appreciated. He found the issue but was unable to fix it. He told me to go buy the part on my own. My only complaint is that the repair guy smelled bad. He had bad body odor, like sweat.
Deirdre S,
Customer service response - We're glad to hear the technician was kind and polite, Deirdre. We apologize for the inconvenience and appreciate your feedback to help us improve our service.
Sears Home Services on 1764555814044
I'm just being honest. The gentleman's hygiene was not the best. Very strong underarm odor. My apologies, but I feel you should know.
Dominic M,
Customer service response - We apologize for the inconvenience, Dominic. We appreciate your honest feedback and will address this issue to improve our service.
Sears Home Services on 1764555998574
Carol M,
Customer service response - Hi Carol, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1760404110373
The only complaint I had was having to wait all day for repair. I had other things to do and had no idea when the repair was taking place.
Lurene R,
Customer service response - We sincerely apologize for the inconvenience you experienced in regards to the waiting time for your appliance repair. We appreciate your feedback and will make sure to address this issue moving forward. Thank you for bringing this to our attention.
Sears Home Services on 1706710289754
