1155 Carlisle St Ste 5 Reviews

It took my microwave almost 3 months to get fixed. It was a big inconvenience for me and my family. I wish he would have cared about my situation without a microwave seem like he didn’t during the time. He had to cancel my service appointments twice without any valid reasons which delayed the service. Also Sears customer service is all AI and is useless on getting answers.

He called to advise he was in his way after finishing his next job. He advised me to lock up any pets, I kindly told him that I didn’t have any pets and he abruptly hung up on me. Upon his arrival here, I asked him if we were disconnected or if he meant to disconnect so abruptly, he avoided the question and retorted I was in a bad cell area. I personally wasn’t pleased with his disposition, he stated there wasn’t any issue with the dishwasher, when in fact water poured from underneath it. I hope it doesn’t leak again.

My Maytag dryer was diagnosed and properly repaired by Paul. Very professional and knowledgeable. I highly recommend Sears home repair. Update, I went to dry my clothes and unfortunately they were still wet. I’m perplexed as to why the technician Paul didn’t check to see that it worked properly before he left. He told me what the problem was I assumed he repaired it. Please call me Sears to discuss this. I tried but your AI service doesn’t allow me to speak to a human being.

TLDR: Sears Home Service is a nightmare if you need any type of customer support. Tech was great. Everything else was awful. Ever since my tech left my experience has been terrible. The initial scheduling, fine. My technician was a nice man who quickly diagnosed my issue and got my part ordered and installation appointment. The part was supposed to arrive in 3 days. It took 19 days. I was given a new delivery date three times. I tried calling to find out what was happening and that’s where the nightmare began. As far as I can find, Sears only has an automated phone system. I got so frustrated I’ve ordered the part from elsewhere and canceled my service, but I already paid for the part and installation when I was first with the tech. Now I can’t find anyway to get a refund. After finally navigating their infuriating phone system to be connected to an agent, it turns out the agent was a different automated machine with a new voice. That machine told me to go to the website for a refund. There is no refund option on the website. At this point Sears has stolen $150 dollars from me because it’s impossible to get a refund for a service I never received. Don’t use Sears home services.

My Technician Ali was great. He was pleasant and very professional. As far as the company I have absolutely nothing good to say about them. I wasted 4 days waiting around for a technician that didn’t show. When u try to contact the company u get an AI person named Amanda and no matter how much u try u cannot get a real person. If this was the last appliance repair company on the earth I wouldn’t use them again.

Worst experience ever. This is the third time he was to fix our heat. We waited 3 weeks for this application to have him call and say he couldn’t fix it. He was not coming. O top of that I got a bill and receipt for $115.00 which I never saw or signed. So whoever signed it committed fraud.

Tech placed old belt back on machine and did not fix issue. I tried calling Sears but only got an AI option that took me in a loop and couldn’t help

Not to be hired! Horrible service! Tech showed up with a small Suv

Scheduled 2 appointments with the technician who didn't show up or communicate why. Took me 1 hour going through AI and automated texts to get a live person. Will have to reschedule for a new appointment, but I am not sure if they will show. Would go another route but we have the part and already had to prepay for service. Will never use Sears Service Department again.

They never showed and got the wrong address and closed my ticket. And I still have a broken dryer.... not happy.