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1155 Carlisle St Ste 5 Reviews
Read reviews from customers who used our services at 1155 Carlisle St Ste 5
Total reviews
269
Average Rating
4.6/5
Always a pleasure to deal with! And they work hard to find and fix the problem.
C M,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1760655874541
The technician arrived when expected and quickly resolved the issues with my refrigerator including replacing the ice maker assembly, resetting my freezer temperature and replacing my filter. He also reset my microwave clock.
Charla F,
Customer service response - Thank you for your positive feedback, Charla! We're glad to hear our technician arrived on time and efficiently resolved the issues with your refrigerator and microwave.
Sears Home Services on 1760059955854
Mohammad gave good advice in maintaining our washer, and was very fair in pricing.
Louis S,
Customer service response - Thank you for your positive feedback, Louis! We're glad to hear that Mohammad provided good advice and fair pricing for your washer maintenance.
Sears Home Services on 1759801143105
Scott was quick to determine our dryer problem and gave me options for resolving it. Great experience, great tach!!
Tom W,
Customer service response - Thank you for your positive feedback, Tom! We're glad to hear that Scott quickly identified the problem and provided you with options.
Sears Home Services on 1759457177268
Brandon C,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1759377836353
Doc,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1758763081438
richard A,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1758674734813
This was an annual service. The technician arrived on time, was very pleasant, professional, and communicated clearly. Great service!
Susan H,
Customer service response - Thank you for your positive feedback, Susan! We're glad to hear our technician was punctual, pleasant, and professional during your annual service.
Sears Home Services on 1757983876348
The service technician, jeff, was polite, tidy, and did a superb job. However, your AI system sucks! Multiple times, I have tried to contact someone to adjust the appointment time by a few minutes so the technician doesn't attempt to show up and waste his time when we have to work around his and/or work schedules. This has not been a good experience dealing with the AI nor the call center when trying to adjust appointments. The call center personal say the appointments will be adjusted, however they never are and I have been lied to twice now by the actual person adjusting the appointments. They don't seem to care about the customer's work schedule and I have lost paid work taking time off to accommodate appointments the call center person had scheduled that were never actually on the technician's schedule. Please hire people that will actually be of assistance to your customer base and your technicians. I have also filed a formal complaint with Lowe's.
donna L,
Customer service response - Thank you for your feedback, Donna. We're glad to hear Jeff provided excellent service, but we're sorry for the issues with scheduling and communication. Please contact us directly so we can address these concerns further.
Sears Home Services on 1757654539748
The technician was very knowledgeable and helpful.
Jenny L,
Customer service response - Thank you for your positive feedback, Jenny! We're glad to hear our technician was knowledgeable and helpful.
Sears Home Services on 1757549669063
