1155 Carlisle St Ste 5 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paula K
Sent a review earlier. I was not at all happy with the service or lack there of he provided. He told me the unit was broken. It was not. I was the one to finally follow the electrical line to fine an one switch. The billing says it a gas unit, its oil. He said i shouldn't worry about the pipe vent hole or loose fitting tonthe wall. Said oil boilers don't produce carbon monoxide. A quick Google search said otherwise. I'm not happy. Won't feel safe using the unit till i have someone else repair the vent. I'm not at all confident he knew what he was doing This response is for John and his help today. He called ahead to see what work i needed. Said that wasn't a service they provided and doubted it would even be covered by my home warranty. He was kind enough to make those calls for me and then did get back to me with a response. He found out what my home warranty company should have and could have told me weeks ago when i made the request. I could have had the issue resolved by now and would not have missed a days work having waited here for a repair that wasn't to happen. John went above and beyond and for that i am grateful.
Customer service response - We apologize for the trouble you've faced, Paula. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 13, 2024
Thomas R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on October 06, 2024
Stephen B
Very thorough and professional.
Customer service response - Thank you for your positive feedback! We're glad to hear you found our service thorough and professional.
Sears Home Services on October 01, 2024
Anne C
I wrote an extremely positive experience with Sears service and the repair by Charles. I guess my first response was lost. It was not a negative experience
Customer service response - Thank you for sharing your positive experience with Charles and Sears Appliance Repair! We're delighted to hear that you had a great service experience.
Sears Home Services on September 30, 2024
Veronica F
Doug was very knowledgeable and fixed my washer. Great service!
Customer service response - Thank you for your positive feedback! We're thrilled to hear that Doug provided knowledgeable and great service in fixing your washer.
Sears Home Services on September 24, 2024
James C
On time Professional Clean
Customer service response - Thank you for your positive feedback! We're glad to hear you had an on-time, professional, and clean service experience.
Sears Home Services on September 19, 2024
airmaint
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 19, 2024
Michelle H
Mike was not only kind and considerate, he also explained all that he was doing and what he had done to rectify our refrigerator problem. Service call could not have gone any better!
Customer service response - Thank you for your wonderful feedback about Mike's service. We're delighted to hear that he provided a thorough and considerate experience for your refrigerator repair!
Sears Home Services on September 05, 2024
Gene S
Very prompt, courteous young man who repaired our refrigerator quickly and efficiently! Nothing but high marks!!!
Customer service response - Thank you for your high marks and positive feedback! We're delighted to hear about your prompt and efficient refrigerator repair experience.
Sears Home Services on September 04, 2024
Stephanie R
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 02, 2024
