1155 Carlisle St Ste 5 Reviews

My Technician Ali was great. He was pleasant and very professional. As far as the company I have absolutely nothing good to say about them. I wasted 4 days waiting around for a technician that didn’t show. When u try to contact the company u get an AI person named Amanda and no matter how much u try u cannot get a real person. If this was the last appliance repair company on the earth I wouldn’t use them again.

Worst experience ever. This is the third time he was to fix our heat. We waited 3 weeks for this application to have him call and say he couldn’t fix it. He was not coming. O top of that I got a bill and receipt for $115.00 which I never saw or signed. So whoever signed it committed fraud.

Tech placed old belt back on machine and did not fix issue. I tried calling Sears but only got an AI option that took me in a loop and couldn’t help

Not to be hired! Horrible service! Tech showed up with a small Suv

Scheduled 2 appointments with the technician who didn't show up or communicate why. Took me 1 hour going through AI and automated texts to get a live person. Will have to reschedule for a new appointment, but I am not sure if they will show. Would go another route but we have the part and already had to prepay for service. Will never use Sears Service Department again.

They never showed and got the wrong address and closed my ticket. And I still have a broken dryer.... not happy.

I like Sears in general. Most of the techs are good and service is great. But..This one guy is always late and is in the hurry to get out. Keeps rescheduling visits. Replaced two out of three parts, that's needed a replacement and then left without saying much. One appointment he showed up, knocked on the door and left in 5 seconds. Didn't ring the the bell and we were home. Very erraitic.

Technician had no idea about refrigerator he was to repair. He put 2 dents in the freezer door. I would not have him come back again.

Unfortunately we do not know who Jeffrey is. We had an appointment on Tuesday, August 6 for a repair on a washing machine and refrigerator with a service window from 7 am and 6pm, finally at 5:45 pm we called and was told that the case was closed and all was good. No one ever showed up, the call has now been separated and rescheduled a month later. Requiring additional payments.

Do not use this company if you want an effective repair or to speak to an actual person at Sears. I trusted the Sears name and thought I could get an effective and reasonable repair for my refrigerator. I called on July 2 and scheduled a repair for my refrigerator for July 10. The tech came & ordered parts and could not return until July 22. In the meantime, the refrigerator became worse/unusable. He came on the 22nd and spent more than 2 hours installing the parts. He left, telling my husband the repairs were finished. He left the refrigerator and freezer in the same condition they were when he came; nothing was fixed. My refrigerator is in worse condition than it was on July 2 when I called. Paid $688. After three pointless conversations in which I was told I could not speak to a local person, a dispatch, or the billing department, I have the earliest return repair date of July 31. I was hung up on twice and given wrong phone numbers to call to resolve the issue. Do not use this company if you value your time and money. They will tell you their hands are tied and they can’t help you, while taking your money and leaving you with a broken appliance.