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1155 Carlisle St Ste 5 Reviews
Read reviews from customers who used our services at 1155 Carlisle St Ste 5
Total reviews
284
Average Rating
4.6/5
I like Sears in general. Most of the techs are good and service is great. But..This one guy is always late and is in the hurry to get out. Keeps rescheduling visits. Replaced two out of three parts, that's needed a replacement and then left without saying much. One appointment he showed up, knocked on the door and left in 5 seconds. Didn't ring the the bell and we were home. Very erraitic.
Andrei M,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1748564361824
Technician had no idea about refrigerator he was to repair. He put 2 dents in the freezer door. I would not have him come back again.
Gary L,
Customer service response - We apologize for the trouble you've faced, Gary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1746688678285
Unfortunately we do not know who Jeffrey is. We had an appointment on Tuesday, August 6 for a repair on a washing machine and refrigerator with a service window from 7 am and 6pm, finally at 5:45 pm we called and was told that the case was closed and all was good. No one ever showed up, the call has now been separated and rescheduled a month later. Requiring additional payments.
Chris H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723357945536
Do not use this company if you want an effective repair or to speak to an actual person at Sears. I trusted the Sears name and thought I could get an effective and reasonable repair for my refrigerator. I called on July 2 and scheduled a repair for my refrigerator for July 10. The tech came & ordered parts and could not return until July 22. In the meantime, the refrigerator became worse/unusable. He came on the 22nd and spent more than 2 hours installing the parts. He left, telling my husband the repairs were finished. He left the refrigerator and freezer in the same condition they were when he came; nothing was fixed. My refrigerator is in worse condition than it was on July 2 when I called. Paid $688. After three pointless conversations in which I was told I could not speak to a local person, a dispatch, or the billing department, I have the earliest return repair date of July 31. I was hung up on twice and given wrong phone numbers to call to resolve the issue. Do not use this company if you value your time and money. They will tell you their hands are tied and they can’t help you, while taking your money and leaving you with a broken appliance.
Abby S,
scheduled an appointment last week for today staurday july 6th and i have texts to prove it, upon clicking on the link today it says they have changed my appointment to july 11th without even telling me, but my texts still say july 6th im beyond mad as weve been living out of a mini fridge waiting for this appointment
Bree B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720412670137
You went to the wrong address
William F,
After waiting 2 weeks for a scheduled appointment for 5/20/24 the technician never showed. Received a text message that my appointment is now rescheduled for 5/29. This is totally unacceptable since I waited at home all day waiting. Their is no way to contact a person to rectify the situation.
Robert E,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716258254152
Was over charge and I mean over charge The 99.00 was not credit to my account after they repair my dyer. Over 200.00 tp put a 15.00 part
Major S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1705566797031
guy never showed up, never called us, had us holding on all day for an appointment that he cancelled
Mike H,
Customer service response - Thank you, Mike, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1707447596835
Your services were extremely unprofessional. Your business phone doesn’t go through. No respect for your clientele. And your technicians are very dishonest.
Agbaeze U,
Customer service response - Thank you for taking the time to bring this to our attention, Agbaeze. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707379074225
