Appointment Lookup
802-552-4364
222 Exton Square Mall Reviews
Read reviews from customers who used our services at 222 Exton Square Mall
Total reviews
218
Average Rating
4.7/5
Washer appointment
Quick fast easy very nice man got to right to the point
Bruce W,
Pottstown, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750455559613
No tech showed up
The service window fro 8-5 is entirely too long. I took a day off of work to wait for my washer to be repaired and no one showed up. I never got a phone call or text. It took me an hour to track down someone on the phone for them to only tell me they could reschedule from 8-5. I will never use them again!
Patty T,
West Chester, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1741390068929
Terrible
Glen seemed annoyed to be here. I purchased an open box item which was supposed to be Geek Squad certified and he asked me why I would buy such a busted up product, which it was not! He also said at least twice in the short time he was here that he didn't know what I expected him to do.
Theresa K,
Chester Springs, PACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1738448823893
Stove repair
Brian was very cordial and professional. Highly recommended his work.
Denise C,
Pottstown, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1727299967043
Expensive and delayed
I requested service to fix the icemaker of my refrigerator. It took a few weeks to have a technician to come to my house and when they did, they said it cold not be fixed and the icemaker had to be replaced but I had to pay right away for the repair and the parts. It was supposed to be fixed the following week when the parts arrived but the technician keep cancelling the appointment, on the day of the supposed repair. It happened 3 times, so it took over a month to get this work done, despite the fact that it was fully paid on the first visit.
R Y,
Malvern, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717881663201
Kenmore elite repair. Don't use Sears.
Sears is a nationwide company and has been around for a long time. Correct? But the experience that I had was very frustrating. The technician tried to add on products to the compressor that was under warranty. The repair estimate was way beyond what was reasonable. Wanted me to pay 100% upfront and wait for the repair to be done. Overall, very horrible experience.
Soma G,
Chester Sprgs, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1697496686029
HVAC systems annual maintenance
Didn't check both the units. Could have been more helpful and accommodating with questions about the service.
Raja D,
Malvern, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696973570881
Never showed up
Never showed up. I didn't get any call. I got nothing. Your rating is a ZERO. I got the text saying you would show up. I got the emails saying you would show up. I got the bill that looks like your service guy went to somebodies house and performed maintenance on a furnace. I would love to know what house
John B,
West Chester, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031445673