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222 Exton Square Mall Reviews
Read reviews from customers who used our services at 222 Exton Square Mall
Total reviews
218
Average Rating
4.7/5
Service by Glenn
Glenn did a great job fixing my dryer. He was pleasant, knew what to do, very professional. Thank you.
Nancy S,
Chester Sprgs, PARepairing the Dishwater
The technician Jeo F is knowledgeable and did the work satisfactorily. I recommend
Mohanarao P,
Exton, PARefrigerator
The Tech, Ricky, was very nice and he smiled. He vacuumed under the frig which took 4 minutes. He adjusted the door on The frig side to make it properly catch on the magnet & suggested adding more things on the door shelves will assist it to latch right. This part of the job took 16 minutes. I need to have tech come back for same issue though, as the door is Not catching right so not completed, I think. I still need to push the door closed to latch it. I paid over $310 in labor for this job. It was completed today but it needs someone to make sure it's working the right way, to make sure. Please call or email me when someone will come back to complete. Hopefully it will be soon as job was just worked on today. Thank you very much!! P. Butchkoski 8/15/23
Pamela B,
Chester Sprgs, PADishwasher repair
Tech left moments after arriving to our home We almost had to reschedule. You need better communications on arrival times You send numerous emails and texts which are great. But your process falls apart as the tech nears the home. Thank you Eric
Eric TenBroeck,
West Chester, PAMy washer is still broken
I really liked Glenn. He was very professional. He replaced the drain pump on my washer. After he left, I did a load of wash and now there is water all over my laundry room floor. I found it very difficult to notify anyone about my issue. I finally got someone who told me I would be contacted within an hour . That was several hours ago. I went to the address on your website for your local office and there is no building at that address. I am extremely disappointed, not with Glenn but with your customer support. Please send someone to address my issue with my washer as soon as possible. Thanks.
Robert L,
Pottstown, PAIDK
Both of them were very nice. They came out they looked at the refrigerator and they talked to me about it for a little while. In the end there was no resolution and it is still broken. His advice to me with a freezer that wasn't getting cool enough was to set the temperature lower. If the freezer isn't cooling to the recommended 0°, what makes you think it would cool to -10°? It wouldn't. All it would do is overwork the compressor and blow it out. I pointed that out and then he told me that once that happened I could get a new one. However each person who called and I spoke to reminded me of the $139 fee. So I paid $147 with tax for and I don't know. Never again. Again he was kind and polite but honestly it felt like given that you collect your money anyway, no one really gave a crap about fixing the actual problem or diagnosing anything. I woke up this morning and once again all the ice in the icemaker had melted.
Shannon D,
Exton, PACustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781560024089
Service was good. Documentation is terrible!
I want an itemized statement if my service can't get any help on the phone it's all AI nothing comes up online. How does a customer get service? I want an itemized statement of my service! No paperwork was left for me as warranty for my service! Website is completely useless!!!!!! Service tech left me with no paperwork!!!!!!
Cassandra R,
Pottstown, PACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1744321847156
Not fixed
I just paid over $140.00 to have my washing machine fixed. I did another load and the same problem!
Kathryn L,
Pottstown, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768344228865
Bad experience from beggining to end.
The technician came out to fix our ice maker, after 30 mins he explained to my wife what he did as far as maintenance, then we were charged $259. Next day still no ice so i scheduled another visit, i received a call saying half would be refunded and asked if I was interested in a home warranty, which I said no. I then scheduled another visit and the technician said the unit was bad and that it would cost $500 for the repair. Still no refund, so i purchased a home warranty with someone else, why would I trust these guys?
Charles T,
Spring City, PACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764197472751
Didn't diagnose issue
Came out took a Quick Look at our washer and didn't fix the issue appropriately. Wouldn't, or couldn't, explain why his diagnosis was what it was. GE has confirmed it's a lid lock issue. All electronics and display elements turn on. Technician claims the main control board is the issue, but it's working. No way to contact sears home services to report. Had to pay him to leave my pregnant wife and baby.
Charles B,
Spring City, PACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1758750203244