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4401 Buffalo Rd Reviews
Read reviews from customers who used our services at 4401 Buffalo Rd
Total reviews
47
Average Rating
4.6/5
Great service provided
Matt K,
Tech was very upfront about everything. Didn’t agree with him but he did save me alot of money.
Nick D,
Customer service response - Thank you for your feedback, Nick! We're glad to hear the tech was upfront and helped you save money.
Sears Home Services on 1751329935970
The repair guy did okay. He really didn't have to do much. He found a pin leak in the water line to the refrigerator, snipped off the that piece and re-attached the water line. Definitely not $369.95 worth! I won't be using Sears Appliance Repair anymore!
Frederick A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1755215330344
Paul did a great job but, IT took almost a whole month to fix. Called on the 1st and Paul came on the 10th. He had to order parts and was returning on the 15th. Well waited all day and he couldn't make it. Then they rescheduled me for the 26 of July. It's BS I had to wait that long to get fixed, especially since it only took 10 minutes to fix. Paul 5 stars Sears scheduling 1 star.
James S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753660719691
My dishwasher was diagnosed as having a defective power module. I was then told that they couldn’t order the parts. Something about it wouldn’t show in their system. I was still charged $139. Within minutes of the service man leaving I had the part on my phone ready to order. Never use these people for anything.
Rob M,
Customer service response - We apologize for the trouble you've faced, Rob. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1749007762659
They offer a 30 dollar off service discount through their home advantage and don’t honor it when the technician comes to visit.
Trenton W,
Customer service response - We apologize for the trouble you've faced, Trenton. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745297643871
The person that showed up was nice. The price that was charged for the service that was done was over rated. $380 dollars for less than an hour of work and no parts needed. Over 40 minutes of trying to take a picture of the check and driver license ID. Never did get a receipt for services that were done. I'll never use Sears Appliance Repair service again.
charles M,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719474027648
