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320 S 25th ST Reviews
Read reviews from customers who used our services at 320 S 25th ST
Total reviews
414
Average Rating
4.7/5
Brian the technician for Sears was truly kind and amazing. Did a fantastic job and made sure everything worked well.
Lift E,
I give Dave the technician 5 stars. My tractor had a flat tire and it was a very easy fix/quick installing a tube. HOWEVER, I give Sears Home Service a 0. My appointment was cancelled by Sears 3 times over a 10 day period before the technician finally showed up at 7PM on the 4th day. For the first cancellation, I never even received a phone call or email from sears to let me know that they were cancelling me. They just never showed up. The Customer Service phone number is a joke. You only get an automated system with no option to talk to a human, so I was never able to talk to anyone to get an explanation as to why I was constantly getting cancelled. WILL NEVER USE SEARS HOME SERVICE AGAIN.
Dominic R,
Customer service response - We apologize for the frustration and inconvenience you've experienced with the multiple cancellations and lack of communication. Thank You for acknowledging Dave's efforts, and we truly appreciate your feedback as it helps us to improve our service.
Sears Home Services on 1717402629602
Lori is an excellent tech. She is a great diagnostician and is super knowledgeable about her job and the machines that she works on. We totally trust Lori to do the job correctly the first time. We are thankful to be able to ask for her as our tech. I hope that this continues so that when we need washer or dryer maintenance, we can ask for Lori.
Barbara B,
Customer service response - Thank you for your kind words about Lori; we're thrilled to hear about your positive experience and trust in her expertise. We look forward to continuing to provide you with excellent service for all your appliance needs.
Sears Home Services on 1717135376405
My Sears repair guy (Brad) was here earlier today and he was very knowledgeable about how my GE washer and dryer worked and was able to install a new belt for the dryer and tested the washer at the same time! My washer is now running a load of laundry! I highly recommend Sears repair services!
Kathleen M,
Customer service response - Thank you for sharing your positive experience with Brad and recommending our Sears repair services. We're thrilled to hear your washer and dryer are running smoothly!
Sears Home Services on 1717137102867
Rich was friendly, on time, knowledgeable about the appliance & finished the maintenance in a timely fashion.
Ronald H,
Customer service response - Thank you for acknowledging Rich's professionalism and efficiency. We're thrilled to hear about your positive experience with our service!
Sears Home Services on 1717138288128
Wayne was extremely friendly and very efficient in his work.
K,
Customer service response - Thank you for your kind words about Wayne; we're thrilled to hear about your positive experience with our efficient service.
Sears Home Services on 1716966143522
Wayne was courteous, quick and knowledgeable. He knows his stuff. I highly recommend him.
Umesh B,
Customer service response - Thank you for your positive feedback and for recommending Wayne. We're glad to hear you were satisfied with his service!
Sears Home Services on 1716882119432
Tom Z,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716883197801
Joseph B,
Customer service response - A big thank you, Joseph, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716883286214
Brian was on time and diagnosed the problem within minutes. Gave us two options on how we could handle the repair based on cost and he was able to give us the manufacturer’s part for our oven. It took him only minutes to do the installation and he was kind enough to re-level the stove for us so drawer mover better. Very courteous and true professional.
Johnette B,
Customer service response - Thank you for sharing your positive experience with Brian; we're thrilled to hear about the professional and efficient service you received. We look forward to assisting you again in the future.
Sears Home Services on 1716876811863
