320 S 25th ST Reviews
Showing most recent reviews from verified customers of Sears Home Services
Junyong J
Quick diagnosis and services
Customer service response - Thank you for your positive feedback, Junyong. We're happy to hear you received quick diagnosis and services!
Sears Home Services on June 26, 2025
Warren R
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 25, 2025
Kelli F
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 25, 2025
Nise W
Angel quickly discovered the cause of the problem within minutes. He was very knowledgeable and knew how to perform the required fix however parts are no longer available. Angel is a valuable asset to this team.
Customer service response - Thank you for your positive feedback, Nise. We're happy to hear Angel was knowledgeable and quickly identified the issue!
Sears Home Services on June 25, 2025
Brian O
Excellent technician. Professional. Efficient. Explained everything very well.
Customer service response - Thank you for your positive feedback, Brian. We're happy to hear you found our technician professional, efficient, and informative!
Sears Home Services on June 22, 2025
Doretta A
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 22, 2025
Casilda R
Range
Customer service response - Thank you for your positive feedback, Casilda. We're happy to hear you were satisfied with our service for your range!
Sears Home Services on June 19, 2025
adrienne B
Very professional and courteous
Customer service response - Thank you for your positive feedback, Adrienne. We're happy to hear you found our service professional and courteous!
Sears Home Services on June 17, 2025
karen V
My repairman Brian was great. He was there on time, communication with him was excellent and he repaired my dishwasher panel quickly. He was efficient and friendly. Sears kept me informed by email and text. As for communication for appointments scheduled by Sears, that needs to be improved greatly. Scheduling was not up to par, was told my part would not be ready on the day promised, but it arrived on that date, had to cancel numerous times that Sears said they would reschedule me after being told a specific date my schedule would allow. My first appointment that was scheduled was cancelled 10 minutes before the cutoff time for repairs was due. I had just spoken to a representative after waiting all day with no communication from Sears. Sears uses AI bot which makes it extremely difficult to speak with a live person, unless you get lucky on a chat message. The last straw was that Sears ordered the wrong panel color for my dishwasher which upset my repairman. It turned out fine because the wrong color broke up the solid color and went with all my other appliances, so it fit right in luckily for me and Sears. I hope in the future Sears is more diligent in their customer service. Sears was always the go to store, but now it seems this company’s name is getting dragged through the mud.
Customer service response - Thank you for your detailed feedback, Karen. We're happy to hear Brian provided great service, but we're sorry for the scheduling and communication issues you experienced. Please contact us directly to discuss this further.
Sears Home Services on June 17, 2025
joan M
Lori was great 6 hrs late because the system never updated I lost this 2nd day of work because the system wasn’t updated all day not her fault but I I’m livid and will prob cancel with Sears missed 2 days and they kept changing apoint thinking part wasn’t here but it was the day after she came the 1st time ! So I’m cancelling !
Customer service response - Thank you for your feedback, Joan. We're happy to hear Lori provided great service, but we're sorry for the scheduling issues you experienced. Please contact us directly to discuss this further.
Sears Home Services on June 16, 2025
