5522 Shaffer Rd Ste 129 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Molly G
I hope we got it this time. He is courtesy and timely.
Customer service response - Thank you for your feedback, Molly! We're glad to hear that our technician was courteous and timely.
Sears Home Services on April 20, 2025
Brad H
Tech was very nice and got the job done very well.i recommend getting the sears warranty. However they tend to reschedule a lot and their entire customer service is AI which I don’t like at all. But if you don’t got time to fix or repair your own appliances id recommend this service.
Brad H
Tech was very nice got the job done very well. I recommend getting the sears home warranty especially if you don’t got time to fix your appliances. However they reschedule way too much and all their customer service is AI which I do not like one bit. Or you talk to a boy for technical support.
Customer service response - I'm sorry to hear that the rescheduling process has been inconvenient for you, and that the AI aspect of the customer service hasn't met your expectations. Thank you for the recommendation on the Sears Home Warranty, and for the compliment on the quality of the technician's work.
Sears Home Services on March 12, 2024
PJ Q
They were polite enough but not USA located, and they have no repairman in the area and won't send one and suggest looking locally. If I knew I'd a local one I won't wouldn't be calling them now would I.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 25, 2024
Tina K
I called on August 18th because my refrigerator stopped working. The earliest appointment I could get was Sept 11. I thought it was a long time to be without a refrigerator but what else could I do. I took off work and waited all day because my appointment was for 8 to 5, at 4:41 I received a text that my appointment was being rescheduled to October 9th, almost another month. How am I supposed to wait that long. I am extremely disappointed in this company, they didn't even call and when I tried to call them the only thing I got was bots telling me about my appointment. I will be leaving a review with the BBB as well. I looked on yelp today and most of the reviews are just like mine.
Customer service response - We apologize for the trouble you've faced, Tina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
