2045 Mackenzie Way Suite 400 Reviews

Scheduled an appointment 1 WEEK in advance (earliest opening). I got "reminders" every day for a week confirming the appointment. Day of the appointment NO ONE SHOWS UP. Don't waste your time with these people.

Poor customer service! I have been rescheduled 3 times now and can only deal with AI and not a real person. I always thought Sears was reputable business but I am very very disappointed not to mention the frustration of having a window of when they will arrive between 8-5 pm. They were no show twice without even contacting me. Let’s see what the 3rd rescheduling brings.

Not that it is the repair techs fault that he was taking a two week vacation and we had to go without a fridge, but the fact that you do not keep tiny little parts on your trucks so that during the initial visit the repair could have been made. Had to wait over 1 month to repair an 11 month old refrigerator. It is completely unacceptable and horrible customer service. I will never, ever purchase anything from Frigidaire or any related products. When it quit running, I wanted to take it back to Lowe's and get my money back or just dump it off of our truck. But obviously, your team could give a crap less if a family has a refrigerator or not for over a month. This has been extremely stressful and unnecessary treatment to one of your customers. My comments will not stop here, I will continue to write to make sure others DO NOT purchase this worthless appliance.

Absolutely disgraceful – Sears has wasted my time 3 times in a row I am beyond frustrated with Sears. They have now missed three all-day appointments on March 3rd, March 13th, and March 17th. Each time, I was given a ridiculous 9-hour window and waited patiently. • March 3rd: No one showed up. No call. No explanation. • March 13th: We were listed as the first appointment of the day according to their system, but once again, no technician arrived. I called around 11 AM, was told “the tech will call” and “the dispatch team will follow up.” Nothing. Another no-show. • March 17th: After waiting all day again, the system suddenly showed a new time slot of 5:30 PM – 6:15 PM, well beyond the original window. Still, no one arrived. Instead, the automated system rescheduled us to March 28th like this is normal behavior. Every time I called customer service, they made empty promises: “Your case is escalated,” “The tech will call in 24 hours,” “This won’t happen again.” Yet here we are – three missed appointments in three weeks. I used to think Sears was a reputable company, but this has been nothing short of a scam. They have no regard for their customers’ time and clearly no control over their operations. I honestly doubt they even have enough technicians working for them. No customer should have to sit around for 9-hour windows multiple times just to be ignored. Do yourself a favor and stay far away from this company.

He denied hearing that squealing noise that we and his partner(in training) all clearly heard. He was extremely dismissive and I felt he just didn't want to be bothered.

Never use Sears Appliance Repair/Sears Home Services. Paid $150 for them to come out and tell me that the parts needed to fix my refrigerator are no longer made!

The parts weren't available to purchase through Sears Appliance Repair. Extremely frustrating!

Before scheduling the appt with sears services, I had very clearly stated that the machine does not turn on and I had done the trouble shooting with no results. I also had an independent contractor come take a look at it. He said we would have to change the service board. If we have to change I thought it would be better to have LG product. So I went on to LG website and asked for repair service. They work with sears. I have a stacked washer and dryer. This tech came out to our house went up looked at it. Seeing it’s stacked he said he can’t do his diagnostics. My nanny was home. The previous tech has unplugged it. She helped to see if she can go behind to plug it. So in all spent 5 min talking to her. Then gave me a call. Said there are2 boards inside likely they both need to be replaced. I asked him is he sure aa the other guy said just one needs to be replaced. He said he did not run diagnostics to know for sure. But since not turning on likely that’s the case. That will cost 600-700 dollars. I was and still unhappy as he didn’t get up to even look inside and run diagnostics to confirm. I said I can pay for him coming out but not for the full service. He said he can’t leave till I pay. Waited for 20 min in my house. I had to pay as I was at work and kept getting calls from him. I wish I could make an easy buck like this. The time window given was 8-12. He came right before noon time. I’m a working single mom. So had to pay for 4 hours for my nanny to stay for his arrival and then 148 $ total including tax for him. This is how the working class gets ripped. I don’t know how people can sleep at night. I’m still hoping to file a complaint and get reimbursed. Didn’t have the time to call and explain all this and ask for my mind ey back. I wish there is a zero he doesn’t deserve even a single star.

This is a front and a lie. Sears does not operate at this location. This is a piercing and tattoo parlor.

It’s leaking worse now