2045 Mackenzie Way Suite 400 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.7/5 (302 reviews)

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Steve A

July 01, 2025

Source: Google

Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.

Sears Home Services on July 01, 2025

Carl P

July 01, 2025

We needed a Craftsman tractor/mower checked out, as the mower deck was not engaging, and an oil change was in order. Our technician was quite thorough in troubleshooting the issues, making sure a variety of parts, components, and the battery were in working order, and the repair and an assuring test evaluation were completed as rapidly as possible. Our tech was polite, he arrived on the early side of our appointment bracket, and gave several insights that should aid us with future maintenance needs. Thanks!

Source: Google

Customer service response - Thank you for your positive feedback, Carl! We're glad to hear our technician was thorough, polite, and provided helpful insights for your Craftsman tractor/mower.

Sears Home Services on July 01, 2025

Frank B

July 01, 2025

Did a quick efficient job and got us back up and running.

Source: Google

Customer service response - Thank you for your positive feedback, Frank! We're glad to hear our team did a quick and efficient job getting you back up and running.

Sears Home Services on June 30, 2025

Margaret S

June 29, 2025

Marcus is a wonderful service technician. I couldn’t be happier with the service. HOWEVER, upon calling to check on my service date I was abruptly made aware that SEARS is now using Samantha an AI, for you to speak to. After trying to get answers to my question, she said “I detect some frustration from you “!!!!!!! I have news for you, the older generation is not going to be happy about it, and neither am I. You are losing sight of what real customer service should be!

Source: Google

Customer service response - Thank you for your feedback, Margaret! We're glad to hear Marcus provided wonderful service. We apologize for the frustration with our AI system and appreciate your input on improving our customer service.

Sears Home Services on June 29, 2025

Ancel W

June 26, 2025

Great service

Source: Google

Customer service response - Thank you for your positive feedback, Ancel! We're glad to hear you received great service.

Sears Home Services on June 26, 2025

Anita B

June 26, 2025

Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!