2045 Mackenzie Way Suite 400 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Scott M
James was courteous, professional, and most importantly honest with his diagnosis of the problem with our dryer.
Customer service response - Thank you for your positive feedback, Scott! We're glad to hear James was courteous, professional, and honest with his diagnosis.
Sears Home Services on April 28, 2025
Jocelyn K
Great communication On time Quick and knowledgeable
Customer service response - Thank you for your positive feedback, Jocelyn! We're glad to hear you experienced great communication and found our service quick and knowledgeable.
Sears Home Services on April 27, 2025
istvan B
The technician was very knowledgeable and helpful in explaining what was wrong with the machine. Went beyond the call of duty. He’s a great asset to your company. Paul did a fantastic job
Customer service response - Thank you for your positive feedback, Istvan! We're glad to hear our technician was knowledgeable, helpful, and went beyond the call of duty.
Sears Home Services on April 24, 2025
Katherine H
James was very knowledgeable and fixed the problem efficiently. He cleaned everything up nicely too! Thanks!!
Customer service response - Thank you for your positive feedback, Katherine! We're glad to hear James was knowledgeable, efficient, and left everything clean.
Sears Home Services on April 23, 2025
Margie M
John is the absolute best!!! He fixes every issue I have had with my tractor. So great to know that it will be done right the first time! Thank you and John!!
Customer service response - Thank you for your positive feedback, Margie! We're glad to hear John consistently fixes your tractor issues and gets it right the first time.
Sears Home Services on April 22, 2025
Richard T
Jason was excellent — knowledgeable and thorough. I will definitely use this company, and request him, when future appliance problems surface.
Customer service response - Thank you for your positive feedback, Richard! We're glad to hear Jason was knowledgeable and thorough, and we look forward to assisting you with any future appliance needs.
Sears Home Services on April 17, 2025
Marianne M
Thank you, James! Frozen drain on fridge was cleared in short order. Left fridge working perfectly. Skilled and experienced service person.
Customer service response - Thank you for your positive feedback, Marianne! We're glad to hear James efficiently cleared the frozen drain and left your fridge working perfectly.
Sears Home Services on April 17, 2025
Char B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on April 17, 2025
ClaspedScarab
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 17, 2025
Barbara G
Someone had told me the fumes I was smelling was coming from my refrigerator. Paul was awesome in explaining IF my refrigerator was leaking the steps it would be going through. My refrigerator is keeping food cold, but I was worried about leakage & fumes going into the food, throwing all my food away...Paul was very knowledgeable. I definitely got the right person. Thanks Paul. I still was charged a great amount from my home warranty, but at least I have peace of mind about the refrigerator. Now to find where the fumes are coming from.
Customer service response - Thank you for your positive feedback, Barbara! We're glad to hear Paul was knowledgeable and provided you with peace of mind regarding your refrigerator.
Sears Home Services on April 16, 2025