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2045 Mackenzie Way Suite 400 Reviews
Read reviews from customers who used our services at 2045 Mackenzie Way Suite 400
Total reviews
459
Average Rating
4.6/5
The price for repair would be more then a new freezer .No repairs were done. I also was told that I had a 20 dollar discount, That I did not receive
Gerald S,
Customer service response - Thank you for your feedback, Gerald. We're sorry about the pricing and discount issue; please contact us directly so we can address this for you.
Sears Home Services on 1760575950541
John did a great job. Communicated when he would be there, showed up on time and got the problem resolved. No complaints on John. I guess the only thing left me scratching my head was a rather expensive bill for 15 minutes of work ($226 with no parts replacement)
Michael R,
Customer service response - Thank you for your feedback, Michael! We're glad to hear John did a great job and communicated well. We understand your concern about the cost and appreciate your input.
Sears Home Services on 1753925136048
Jim C,
Customer service response - Thanks for the great rating, Jim! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1752111089138
Kind, polite, quick
Casey (,
Customer service response - Thank you for your feedback, Casey! We're glad to hear you found our service kind, polite, and quick.
Sears Home Services on 1746686425541
I was very pleased with the technician but the customer service sucks. I had to reschedule the repair 2 times because the technicians weren’t aware that I had the parts sent to me. I told customer service that I had the parts but that wasn’t passed on to the Techs.
Paul C,
Customer service response - We appreciate your feedback and apologize for any inconvenience caused by our customer service. We will work on improving our communication between customer service and technicians to ensure a smoother experience in the future. Thank you for bringing this to our attention.
Sears Home Services on 1707374774993
Problem not solved. Waiting for the decision.
Lenny L,
The serviceman was fine. Very friendly and helpful with information on what brand to purchase once we found out that the part he needed to fix my washing machine was no longer available. My frustration is with the service that advertised if the customer provided product information, pictures, model #, serial # and appliance issues (all, which I did), the service person would be prepared to fix the appliance upon arriving with parts in hand. Obviously, none of the information I provided was passed along to the serviceman at all. It was a wasted trip for him and wasted money and time away from work for me. I did learn that if the part was in stock, it would have been a week or more to get the part and then have the serviceman back out for the actual repair. That is a long time without a washing machine when you have 2 kids and 1 of them in sports.
Sheila P,
Customer service response - We apologize for the inconvenience with the lack of communication and the delay in parts, Sheila. Thank you for your feedback, and we're glad the serviceman was friendly and helpful with information.
Sears Home Services on 1779197611706
Although repair was correct and timely, technician was grumpy and unpleaaant.
karen E,
Customer service response - We apologize for the technician's demeanor, Karen. Thank you for your feedback, and we're glad the repair was completed correctly and on time.
Sears Home Services on 1762390720307
Bernie was good; very professional. Five stars for the technician. But — Zero stars for the HSA company. You overschedule, you only offer an eight hour window, and there’s no live person to talk to. You overbooked the technician and he almost had to cancel at the very end of the day after I waited for eight hours.
Jeanne W,
Customer service response - We apologize for the overscheduling and lack of communication, Jeanne. We're glad Bernie provided professional service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1753317986806
Fred was great, returned parts that the first tech misdiagnosed, and had the correct part on truck. Kudo's to Fred. Experience soured by the AI powered service booking and customer service. Very frustrating experience until Fred showed and took care of it.
Randy H,
Customer service response - We're glad to hear Fred provided great service, Randy. We apologize for the frustrating experience with our service booking and appreciate your feedback as we work to improve.
Sears Home Services on 1741916315882
