2045 Mackenzie Way Suite 400 Reviews

Worst service he was just concerned about service payment did not resolve the issue left and didn’t bother about coming back

tech never contacted prior to arrival, as directed too..so didn't know he showed, he closed tag, so now have to start process over.. poor impression, I'm probably better off getting the part and fixing myself, and getting refund for "warranty"..

Technician was fine. Scheduling is ridiculous…he was scheduled to return to fix my dryer on 5/6 & 5/20…did not arrive due to your scheduling. Only took him less than 15 min to install new part when he finally arrived today! So I wasted 2 whole days waiting for him to arrive. Today was only 1/2 day.

Call center overseas hard time understanding. They said they scheduled an appointment but their technician never showed or called.

guy showed up didn't have the parts. was at my house for 15 mins and did nothing. I'm going to be yelling up the chain till this is fixed. don't use this company

I scheduled a washer repair. Got emails and texts confirming an 8am-5pm window. At some point after 3pm, the link sent to me stated the tech was 3 stops away with an estimated time of 5:46 pm. I checked again around 5:30 and all the tracking info on the site was gone and just the 8-5 window for the appointment was showing. There was no way to talk to a person or get my question answered via chat. It is now 8:26 pm, and I never received a call, text, or email to say the technician wasn't coming. The next appointment is 3 days away, and I can't sit around my house for another entire day waiting for a technician to maybe show up. Beware if your appointment happens to be at the end of the day; there is a good likelihood nobody will come. I read at least one other review with the same complaint so this isn't an isolated incident.

I had an extremely negative and disappointing experience with this Sears Appliance Repair company. I have a dryer that was having issues, so I scheduled an appointment. The confirmation said I had an 8am - 5pm window. As much as I hate to commit an entire day for waiting for a technician, I understand that this is how it is in the service industry today...ok fine. I received a number of texts and emails confirming my appointment. On the day of service, 5pm came and went without any communication from Sears or my technician. I used the numerous texts to "check the status of my technician" only to see that my appointment is still "scheduled". When I tried to reach a human through their service numbers, there are absolutely zero routes to connect to a person - only a computer that kept telling me "someone is on the way". How is it possible that this company has zero capability to communicate that no one would be coming to my house for service? I had to waste an entire day without anyone communicating there was a service issue. Very disappointed in this business.

I could not be more disappointed with Sears appliance repair I had a technician come out diagnose what he "Thought " was the issue order part I paid $557 for the part and labor to be completed two weeks later today when the technician showed up he did nothing but open the box to the board state that Sears does not do electrical boards and I should've been told this at the diagnostic the problem might not even be the board since Sears doesn't do electrical as I called a GE repair through Sears. I assumed they could The man then said I needed to sign his tablet for a full refund two minutes after he left I received an email that he had made another charge with that signature for doing nothing. I will be pursuing getting all of my money back as nothing was done by Sears and my washing machine is still broken again, if I could've given zero stars, I would have looking into my course of action here to ensure that I get all of my money back