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380 West Columbus Ave Reviews
Read reviews from customers who used our services at 380 West Columbus Ave
Total reviews
28
Average Rating
4.3/5
Was very efficient and polite.
Maryann P,
Customer service response - Thank you for your feedback, Maryann! We're glad to hear the service was efficient and polite.
Sears Home Services on 1776812468440
Ace F,
Customer service response - Thank you for the amazing 5-star review, Ace! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775261044676
He was very professional
Michele W,
Unable to talk to service when placing service request. AI unable to handle to understand that I needed to adjust schedule for two repairs at same address.
glen C,
Customer service response - Thank you for your feedback, Glen! We're glad to hear you had a positive experience overall, and we appreciate your input on the AI scheduling system.
Sears Home Services on 1767744337619
First time using Sears, and I'd definitely use them again (hopefully I won't need anything else too soon)! My technician, Paul, was friendly and respectful, and it took him no time at all to determine my washer needed a new control board. Paul explained my options, and while the price was fair, I decided to purchase a new washer rather than proceed with repairs.
Zack D,
Customer service response - Thank you for your detailed review, Zack! We're glad to hear Paul was friendly and respectful, and we appreciate your feedback on the service and pricing.
Sears Home Services on 1762131463846
dawn S,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1761787682905
brandon E,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1758162291065
Paul was great! The AI interface had to work with for the appointment was horrible.
Judy H,
Customer service response - Thank you for your feedback, Judy! We're glad to hear Paul provided great service, and we appreciate your input on the AI interface.
Sears Home Services on 1755824569753
The tech was knowledgeable, respectful. He did an excellent job.
Liz C,
Customer service response - Thank you for your positive feedback, Liz! We're glad to hear that our technician was knowledgeable, respectful, and did an excellent job.
Sears Home Services on 1753659675593
Bob W,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1753066961455
Karen H,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1747272790692
crystal B,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1743643372489
Super nice and knowledgeable. Found and fixed my dryer issue very quickly! Happy with my service.
Maritza R,
Customer service response - Thank you for your positive feedback, Maritza! We're glad to hear you were happy with the quick and knowledgeable service.
Sears Home Services on 1743384380958
Bob arrived within the given window and called on his way. Once here he addressed the issue promptly and discussed service options and fees associated. With his background as a Sears technician and electrical school he provided a cost effective and outside of the box way of fixing the issue. Dryer is working great! *one note is that the diagnostic fee is the minimum charge and not waived. Labor and parts are added on to that amount. We were still happy with the quoted amount and felt it was reasonable.
Briana S,
Customer service response - Thank you for your detailed review, Briana! We're glad to hear that Bob provided prompt and cost-effective service, and we appreciate your feedback on the pricing structure.
Sears Home Services on 1741826328622
Jim is very knowledgeable and so nice! Explains everything so you know what exactly is going on with your appliance.
Marjorie D,
Customer service response - Thank you for your positive feedback, Marjorie! We're thrilled to hear that Jim was knowledgeable and provided clear explanations about your appliance.
Sears Home Services on 1730035439084
Nice technician paul.
Mike L,
Customer service response - Thank you for your kind words about Paul! We're glad to hear you had a positive experience with our technician.
Sears Home Services on 1727396598377
Cassy S,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1726452784210
Mary M,
Customer service response - Thank you for the amazing 5-star review, Mary! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1724988401596
He was very nice. Seemed very professional and knew what he was doing.
Mary S,
Customer service response - Thank you for your kind words! We're delighted to hear that our technician provided professional service and made a positive impression.
Sears Home Services on 1724566974086
Amanda I,
Customer service response - A big thank you, Amanda, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717404083824
Very knowledgeable. Explained the issue to me very well. My dishwasher was still under warranty.
Thomas K,
Customer service response - Thank you so much for the fantastic 5-star rating, Thomas! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1716456127789
They knew exactly what the problem was and they knew how to fix the problem,,very quickly
Kenny L,
Deb K,
Debbie M,
Customer service response - Debbie, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1717401224030
I called for washer repair and it was scheduled five times and they never showed up. Finally they canceled my appt. Also it is almost impossible to cancel.
Scott R,
Customer service response - We apologize for the trouble you've faced, Scott. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1788393111401
