1005 Wayne Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
david P
The Service man was very professional and put shoes on to walk through the house. He checked the pressures and took pictures of his meter so we could show me the pressures. Not many people would take the time to talk to the customer. I would recommend this company to anyone and look forward to seeing him again.
Customer service response - Thank you for your kind words and for recommending our service. We're glad our technician could provide you with a thorough and informative experience.
Sears Home Services on June 05, 2024
Dawn H
Customer service response - A big thank you, Dawn, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 31, 2024
Theresa
Wayne was so friendly, professional & helpful. He had our dryer fixed fast.
Customer service response - Thank you for your positive review! We are glad to hear that Wayne provided friendly and professional service to fix your dryer quickly.
Sears Home Services on February 21, 2024
John H
Outstanding service and very knowledgeable.
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your kind words and are glad to hear that you were satisfied with our outstanding service and knowledgeable technicians.
Sears Home Services on January 24, 2024
Carla U
Peter was courteous and careful as he worked and got the washer working again within the hour and am happy with the results,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that Peter was courteous and careful in resolving the issue with your washer, and that you are happy with the results.
Sears Home Services on January 17, 2024
John H
Very nice and honest. Did quick work.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and are glad that you found our service to be efficient and honest.
Sears Home Services on February 08, 2024
Jenny L
Very nice!
mariangela C
Carolyn F
Stephanie K
Wayne fixed my Samsung Washer. He was great. Very knowledgable and explained the problem to me. The cold water filter on the back of the washer was clogged causing most of my wash cycles to throw a load balancing error during the spin cycle. He fixed it in 15 minutes and he showed me how to fix it if it happened again. The only reason I gave 4 stars was because he accidentally closed out my ticket before he arrived and I had to call Sears to correct the problem. The Sears Home Hub website does not allow you to contact someone directly about an issue with a service repair and the phone system was very confusing. Once I finally got to speak with someone, she had to charge me again for a new service ticket instead of re-opening the ticket that Wayne accidentally closed. Then she was going to issue a credit for the prior ticket. Seriously Sears? Fix your system.
Customer service response - Thank you for taking the time to share your experience with Sears Appliance Repair. We appreciate your positive feedback about Wayne and apologize for any inconvenience caused by the ticket closure error. We value your business and will continue to provide knowledgeable service in the future.
Sears Home Services on February 08, 2024
