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1005 Wayne Ave Reviews
Read reviews from customers who used our services at 1005 Wayne Ave
Total reviews
66
Average Rating
4.6/5
Wayne was so friendly, professional & helpful. He had our dryer fixed fast.
Theresa,
Customer service response - Thank you for your positive review! We are glad to hear that Wayne provided friendly and professional service to fix your dryer quickly.
Sears Home Services on 1708498889716
Outstanding service and very knowledgeable.
John H,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We appreciate your kind words and are glad to hear that you were satisfied with our outstanding service and knowledgeable technicians.
Sears Home Services on 1706150590714
Peter was courteous and careful as he worked and got the washer working again within the hour and am happy with the results,
Carla U,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that Peter was courteous and careful in resolving the issue with your washer, and that you are happy with the results.
Sears Home Services on 1705481554761
Very nice and honest. Did quick work.
John H,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and are glad that you found our service to be efficient and honest.
Sears Home Services on 1707446898157
Very nice!
Jenny L,
mariangela C,
Carolyn F,
Wayne fixed my Samsung Washer. He was great. Very knowledgable and explained the problem to me. The cold water filter on the back of the washer was clogged causing most of my wash cycles to throw a load balancing error during the spin cycle. He fixed it in 15 minutes and he showed me how to fix it if it happened again. The only reason I gave 4 stars was because he accidentally closed out my ticket before he arrived and I had to call Sears to correct the problem. The Sears Home Hub website does not allow you to contact someone directly about an issue with a service repair and the phone system was very confusing. Once I finally got to speak with someone, she had to charge me again for a new service ticket instead of re-opening the ticket that Wayne accidentally closed. Then she was going to issue a credit for the prior ticket. Seriously Sears? Fix your system.
Stephanie K,
Customer service response - Thank you for taking the time to share your experience with Sears Appliance Repair. We appreciate your positive feedback about Wayne and apologize for any inconvenience caused by the ticket closure error. We value your business and will continue to provide knowledgeable service in the future.
Sears Home Services on 1707375325765
We were angry that we were next on the technician stops 09/24 and 09/25 at the end of the day rescheduled after waiting home all day. Aaron arrived at 10:30 on Friday 09/26. He has always been an expert technician and this time he was again fantastic. Although we were both unhappy with the resceduling we wree happy with Aaron.
Michael N,
Customer service response - We apologize for the inconvenience with the rescheduling, Michael. We're glad to hear Aaron provided expert service and appreciate your feedback.
Sears Home Services on 1759112605649
Service tech was very nice but the whole process was ridiculous. Probably because I wasn’t cash paying and it was a warranty claim. I expected my first tech service early February, after several cancellations same day and a lot of the times toward the end of the day they finally fixed it 4/7. It shouldn’t take a few months to get my refrigeration fixed. Absolutely would not recommend this company unless it was New Leaf fault
Jessica S,
Customer service response - We apologize for the delays and inconvenience you experienced, Jessica. We appreciate your feedback and will work to improve our scheduling and service for warranty claims.
Sears Home Services on 1744078288070
