1005 Wayne Ave Reviews

The technician never showed up to my house he signed the paperwork twice and he charged the insurance company.

I am scheduled for washer repair. Paid 660 dollars. The part was ordered on amazon and costs 35 dollars. The technician has no answer for why it costs 630 dollars in install it. There is NO WAY to talk to an actual person. All you get is a useless chat bot. TERRIBLE customer service. I already paid but woukd NEVER recommend to anyone So they iinstalled the 35 dollar part and charged 241 dollars for the part and 403 total and the repair was wrong so no refund and wanted 200 + to do the correct repair. Refused refund. There is NO way to contact a human except the technician who has nothing to do with billing. No matter what location you call you get same chat bot. DO NOT use. If I could give negative rating I would PLEASE read the facebook reviews. This business is a SCAM. They practically have a support group for people they have ripped off

Where do I even begin?! When I submitted the initial service request, I provided extensive details about the washer issue so your technician would be prepared and have the necessary parts on hand. The entire point of doing this was so the repair could be completed in one visit. Instead, Wayne—the service technician—showed up completely unprepared, with no replacement parts, stayed for all of five minutes, and told me he’d “order the part” to be shipped to my house. What happened next was even worse. He proceeded to cancel and reschedule the appointment three separate times, each time waiting until just two hours before the scheduled slot to notify me—even though there were still several hours left in the service day. This is not just unprofessional, it’s completely unacceptable. When Wayne finally showed up to do the repair—which took all of 30 minutes—he somehow managed to cut himself and left blood stains on my laundry room doors. That is beyond careless and absolutely disgusting. And to make matters worse, there is no way to actually speak with the technician or any real person at Sears Home Repair. Everything is handled through a useless chatbot. This is a horrible way to conduct business and shows complete disregard for your customers’ time and homes. I will NEVER use Sears Home Repair again, nor will I ever recommend any appliance tied to this so-called “service” warranty. This was an appalling experience from start to finish.

Never came to fix the problem as promised. Worst mistake ever to have a Sears repair man. Total ridiculous.

I have used Sears in the past with success, but this last time has become my last time using SEARS Appliance repair. On November 27, 2024, Charles came out to repair our Kitchen Aid dishwasher. He diagnosed the problem as a water pump and stated that he did not have the part but could order it in and install it when it arrived. We chose that option and gave Sears our credit card for $669.91 ($347.96 parts / $321.95 Labor). On two separate occasions thereafter, a technician was sent to install the part. The first technician was very honest from the start and stated that he did not feel comfortable installing the part on the dishwasher because he did not work on these on a regular basis. He called Charles and he stated that we would reschedule for him to come back specifically, since he was comfortable with making the repair. On another date in December (around December 11th) a third technician came out and he stated that he could not replace the part within the dishwasher in place and would need to remove it from the counter space. He did not know how to remove the dishwasher from under the counter. He called his supervisor, and they gave me the following choices while I was on the speakerphone: 1. I could remove the dishwasher from within the counter space myself and they would do the repair after that. 2. Sears would refund me my Labor and Part money for the trip. 3. I could keep the part, and they would have the Labor Cost refunded to me. I opted to keep the part that I already paid for and have the Labor refunded (Option 3) and Chales and the 3rd technician agreed. The third technician stated that he would handle getting the refund for $321.95 in the system. On January 3, 2025, I still had not received the refund. I called the Call Center, and the representative stated I had the right person to handle this, and he would handle processing of the refund. He placed me on hold and came back after he spoke to Charles and the $321.95 would be refunded within a couple of weeks. I call back to the call center on (January 22, 2025) and told that I have to wait a month before billing reviews my case for the refund. Why does it take so long to get a refund when the technician who stated the refund would be processed back in December (around December 11th) and then a Call Center Rep processes it again after supposedly confirming with Charles the Technician's Supervisor? He did provide me an email address to Billing to send my concerns. As of today, there has been no response to the two emails that have been sent to Billing. The sad part is that I have had to continue to follow up on the refund or it would have never happened as stated initially. Finally, we were able to call a local appliance repair company that was able to repair the dishwasher while it was still installed in the counter. It was something that could be accomplished. That said, I do appreciate when someone says that they cannot handle the scope of work and doesn't create possible additional damage. On the other side, you shouldn't put your technicians in a place where they do not have the knowledge, skills or abilities to be successful on a jobsite. I called again today (02.20.2025), and the call center rep. tells me that he would contact billing via email for the processing. He stated there was no way to speak to a human directly for the issue. No supervisor was available to help with the escalation. Just seems to be the standard response from their customer service department.