1180 Walnut Bottom Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (24 reviews)

Allen F

February 07, 2024

The serviceman was knowledgeable and worked industriously to fix my dishwasher. Also I was pleased with the bill. I will use Sears repair service again.

Source: Google

Customer service response - Thank you for taking the time to leave us a review! We are glad to hear that our serviceman was knowledgeable and that you were pleased with the bill. We appreciate your business and look forward to serving you again in the future.

Sears Home Services on February 07, 2024

Arboreality T

December 21, 2023
Source: Google

Mandy M

October 31, 2023

Wayne came to my house today to look at my dryer. He arrived at 8:45 and took the time to explain what was wrong and my options. He was very professional and friendly. I would recommend him to my friends. And if I need arepairman again I will request him.

Source: Google

Patricia B

December 21, 2023
Source: Google

Carla S

February 06, 2024

John is super knowledgeable & explains everything in detail!

Source: Google

Customer service response - Thank you for taking the time to leave a review about your experience with Sears Appliance Repair. We appreciate your kind words about John's knowledge and thorough explanations.

Sears Home Services on February 06, 2024

Eric P

May 28, 2025

The serviceman was very knowledgeable about how to work on and repair a washing machine. I was given an education and options on the condition of my machine which was helpful. I also received text messages on tech arrival time and parts that needed to be ordered with tracking info. I will probably use them again.

Source: Google

Customer service response - Thank you for your detailed feedback, Eric! We're happy to hear that our serviceman provided helpful information and updates, and we look forward to serving you again.

Sears Home Services on May 27, 2025

Carl W

March 27, 2024

Very knowledgeable and professional.

Source: Google

Customer service response - Thank you for your kind words; we're glad our team's expertise met your expectations.

Sears Home Services on March 27, 2024

george S

January 22, 2024

Called to make a service appointment for a freezer. The earliest was over two weeks out. Could not wait that long . Went elsewhere

Source: Google

Customer service response - Thank you for taking the time to leave a review. We apologize that we were unable to schedule a service appointment for your freezer in a more timely manner. We appreciate your feedback and will use it to improve our services.

Sears Home Services on January 23, 2024

Janice S

March 30, 2025

I have used your service previously and was satisfied. John was awesome. However, I was extremely dissatisfied with the communication leading up to the repair. I was told the freezer door would arrive on 03/10/25 and be installed on 03/12/25.. It was delayed. It was finally installed on 03/21/25. I communicated in 4 emails that I would be available on 03/26/25 because I was having skin cancer surgery. My communications were completely ignored and the installation happened on 03/21/25. Ultimately the surgery took place on 03/20/25 so the installation could take place on 03/21/25. Had the surgery taken place on 03/21/25 I would have missed the installation. Your scheduling department completely ignored my efforts to get it installed on 03/26/25.

Source: Google

Customer service response - We apologize for the trouble you've faced, Janice. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on March 30, 2025

Mike P

May 07, 2025

Guy was literally here 5 minutes. Spun the agitator and said the transmission was toast. He couldn't have told me this over the phone when I gave him a detailed description of the problem. Feel totally ripped off for $135. Will never use your services again!!

Source: Google

Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on May 07, 2025

Average Rating: 4.2/5 (24 reviews)