1180 Walnut Bottom Rd Reviews

Guy was literally here 5 minutes. Spun the agitator and said the transmission was toast. He couldn't have told me this over the phone when I gave him a detailed description of the problem. Feel totally ripped off for $135. Will never use your services again!!

The technician John was great. Very knowledgeable and quick. However customer service and getting this service appointment was the most frustrating and aggravating experience I have ever had. Called 10/14, couldn’t set up appointment till 11/29. On that day no show or call. Rescheduled for next available appointment 12/16, 5th job in queue, I was next and then dropped from the schedule. Had numerous conversations with different departments and supervisors. Rescheduled for today, promised priority but I was 4th in queue. Fortunately, I was not dropped (I would have been if I were 5th). Sears Satisfaction Guarantee is only for cash clients. Protection plan warranties are a joke and bottom of the list. I was happy with John the technician but Sears has really lost its quality control and customer service ethics.

Honestly he came out for nothing. Continued learning in a field is so necessary. I have an electric dryer not a gas dryer and the technician did NOTHING, left but billed my warranty company $230. I hope that doesn’t make it difficult for me to actually get my dryer fixed because there is an allowance cap. Truly disappointed by the unprofessionalism. My fiancé recorded the entire conversation for me, so I have a full fledged video!!