1180 Walnut Bottom Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rhonda L
Jeb was great, but the price was ridiculous to replace two burnt wires, it wasn't the whole harness. I will be looking for another repair service company.
Customer service response - We appreciate your feedback regarding the service provided by Jeb. We apologize if the pricing for replacing two burnt wires seemed excessive to you and we understand your decision to explore alternative repair service options. Thank you for taking the time to leave your review.
Sears Home Services on February 08, 2024
Allen F
The serviceman was knowledgeable and worked industriously to fix my dishwasher. Also I was pleased with the bill. I will use Sears repair service again.
Customer service response - Thank you for taking the time to leave us a review! We are glad to hear that our serviceman was knowledgeable and that you were pleased with the bill. We appreciate your business and look forward to serving you again in the future.
Sears Home Services on February 07, 2024
Arboreality T
Mandy M
Wayne came to my house today to look at my dryer. He arrived at 8:45 and took the time to explain what was wrong and my options. He was very professional and friendly. I would recommend him to my friends. And if I need arepairman again I will request him.
Patricia B
Carla S
John is super knowledgeable & explains everything in detail!
Customer service response - Thank you for taking the time to leave a review about your experience with Sears Appliance Repair. We appreciate your kind words about John's knowledge and thorough explanations.
Sears Home Services on February 06, 2024
Carl W
Very knowledgeable and professional.
Customer service response - Thank you for your kind words; we're glad our team's expertise met your expectations.
Sears Home Services on March 27, 2024
george S
Called to make a service appointment for a freezer. The earliest was over two weeks out. Could not wait that long . Went elsewhere
Customer service response - Thank you for taking the time to leave a review. We apologize that we were unable to schedule a service appointment for your freezer in a more timely manner. We appreciate your feedback and will use it to improve our services.
Sears Home Services on January 23, 2024
Janice S
I have used your service previously and was satisfied. John was awesome. However, I was extremely dissatisfied with the communication leading up to the repair. I was told the freezer door would arrive on 03/10/25 and be installed on 03/12/25.. It was delayed. It was finally installed on 03/21/25. I communicated in 4 emails that I would be available on 03/26/25 because I was having skin cancer surgery. My communications were completely ignored and the installation happened on 03/21/25. Ultimately the surgery took place on 03/20/25 so the installation could take place on 03/21/25. Had the surgery taken place on 03/21/25 I would have missed the installation. Your scheduling department completely ignored my efforts to get it installed on 03/26/25.
Customer service response - We apologize for the trouble you've faced, Janice. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 30, 2025
Mike P
Guy was literally here 5 minutes. Spun the agitator and said the transmission was toast. He couldn't have told me this over the phone when I gave him a detailed description of the problem. Feel totally ripped off for $135. Will never use your services again!!
Customer service response - We apologize for the trouble you've faced, Mike. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 07, 2025
