1180 Walnut Bottom Rd Reviews

John is super knowledgeable & explains everything in detail!

The serviceman was very knowledgeable about how to work on and repair a washing machine. I was given an education and options on the condition of my machine which was helpful. I also received text messages on tech arrival time and parts that needed to be ordered with tracking info. I will probably use them again.

Very knowledgeable and professional.

Called to make a service appointment for a freezer. The earliest was over two weeks out. Could not wait that long . Went elsewhere

I have used your service previously and was satisfied. John was awesome. However, I was extremely dissatisfied with the communication leading up to the repair. I was told the freezer door would arrive on 03/10/25 and be installed on 03/12/25.. It was delayed. It was finally installed on 03/21/25. I communicated in 4 emails that I would be available on 03/26/25 because I was having skin cancer surgery. My communications were completely ignored and the installation happened on 03/21/25. Ultimately the surgery took place on 03/20/25 so the installation could take place on 03/21/25. Had the surgery taken place on 03/21/25 I would have missed the installation. Your scheduling department completely ignored my efforts to get it installed on 03/26/25.

I do not recommend sears at all. They are thieves hiding behind AI. I scheduled an appointment to have the technician come make a dryer repair. The Trchnician showed up on time and quickly diagnosed the problem as a broken belt and suggested replacing the idler arm. I was given a price for the repair with replacement parts of $652. This had to be paid in full before they could schedule the repair. I listened to the whole pitch of a warranty for $60 a month that would cover all my kitchen appliances but denied the warranty. After paying for the repair I was informed the next available date was a week and a half out because the parts would take that long to arrive. The Technician left my house. About an hour later I decided to look up the parts needed to fix my washing machine and saw i could get them that day for $30. And saw that the repair would only take about an hour to perform. So i decided I would make the repair myself. I called the 800 number provided and canceled the repair thru the virtual assistant because I could not be transferred to a live agent. Reasoning for cancellation was the cost and nit wanting to wait a week and a half for the repair. An hour after cancelation a live person from Sears called to discuss the upcoming repair and she was informed that we had canceled. I was told we would be refunded the cost of repair less the diagnostics fee. Ten days later and no refund. Try calling them and tge AI assistant regrets to inform me that I need to make the requests for refund thru the online portal. Get to the online portal and the virtual chat bot can only help if you have a phone number associated with the repair and again im unable to a live agent. Four e-mails to the no-reply email address that you are to use to contact sears and as you would suspect, no reply. I highly recommend using Geek Squad from best buy. Joe Voegtli This is an update 8/6. I received a response to my initial review roughly an hour after I first posted. The respondents asked me to contact me at an e-mail address that was different than the initial email. Needless to say I have received the exact same treatment. No acknowledgement of receipt of the email and more importantly no response at all. Its been over 48hrs. When i scheduled the intial visit, I received a text messages within 5 minutes of scheduling the service appointment letting me know all the details for my upcoming service call. Even updated me when my technician was on the way. Now I cant even get an acknowledgement they are working on resolving my issues.. I believe i am being very reasonable in utilizing every avenue that Sears presents to me for resolving this issue. At the end of the day, I truely believe what has happened to me is theft of over $500. The thieves are hiding behind AI driven customer service and AI responses to negative reviews. I remember when Sears was a reputable company.

You can show up on your scheduled day, that’s what you can do to be better. Don’t schedule a Saturday appt and then no show and I have to call to find out why you didn’t show

The Ai scheduling was absolutely horrendous and pathetic. The actual service tech (once he actually showed up) was fine. You do not get a call from service tech, there is no direct number to call, and the ETA on the website is so inaccurate. (Said eta was 8am and tech didnt get there until 3:46). There is no customer service yet it sure cost as if they bent over backwards for you. Awful experience with scheduling and absurd time windows.