5580 Goods Lane Ste 1005 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Alex S
I’ve had 3 appointments scheduled with this company to repair our refrigerator. Every single one was either canceled without notifying us until we called to investigate, or was no-showed. Will never ever recommend them.
Customer service response - We apologize for the trouble you've faced, Alex. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 02, 2025
R I
Terrible service. Call center wasn’t helpful at all. The technician was in a rush and damaged my refrigerator further. I was able to get a local repair man to fix the appliance and the damage.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
J F
Don't call, they do not care I hate to say, it's better to buy new than to have their repair person come by
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 25, 2024
