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501 Medford Center Reviews
Read reviews from customers who used our services at 501 Medford Center
Total reviews
160
Average Rating
4.6/5
Rip Off
Is a human actually reading this or is it "Sam" the AI ? And so it began... was unable to speak to a human or choose an appointment time (only an 8 AM - 5 PM window) and despite the website indicating that there was only one appointment available for 3/26/26, the service tech arrived by 9 AM. Then the tech tells me I have to sign a liability waiver in the event he damages anything, which created some anxiety because it's irresponsible and unprofessional. He asks what the washer is doing - I tell him it's not filling correctly - green and red lights flash when using certain cycles (e.g., Quick Wash and Normal cycles; I haven't yet tried the other cycles; this machine was recently purchased used). He started the machine by choosing the max fill water level on the Rinse and Spin cycle. It took considerable time to fill but did and then began agitating. I told him it was happening during a regular (normal) wash cycle and he told me he didn't have time to check that out because he's only given 30 minutes for each client/repair. He billed me and left. So an elderly woman was charged $119 for diagnostics and yet the machine is still not filling properly with lights flashing for reasons unknown. This was a complete rip off. I want a full refund OR have a different technician (not AI & not Bret) call me to schedule a day/time to diagnose the problem at no additional cost. Order Number 000822813556239
Toni S,
Selma, ORCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1774991522798
Brett was great. Your guys's service sucks.
The technician was great very helpful but Sears working for somebody else not getting my right information not being able to come service. My unit have my wrong address and can't get it together.
Jessica B,
Medford, ORCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092889068
Ridiculous
You had me send in a picture of my model number, told me my technician would be there between 8 and 5. He showed up at 6:20 pm to simply charge me $120 to tell me that he could no longer get parts for my model number, which you already knew. Total scam. Do NOT schedule service. Call a true local service company.
Jennifer W,
Central Point, ORCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767911678227
Terrible service
The repairman basically said he couldn't find anything wrong with the washer. He only tried the spin cycle didn't try the wash cycle. He left without doing anything more. I had to ask him to check ant belts that might have been loose. He did it reluctantly. I'm very unhappy with my service and want my $100 deposit back or another serviceman sent.
Jackie H,
Grants Pass, ORCustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1762822602553
Would not allow him in my home again
From start to finish my experience with Jim was awful. I had serious issues getting my part ordered, when I finally was put in contact with Jim he was incredibly rude, even telling me on the phone "I am not done talking yet" when I was told he would call back. But I needed him to fix my dishwasher so I held my tongue. When we finally got the part Jim showed up (very sloppy appearance btw) my husband was here, they spoke breifly then my husband left for an apt. Jim made some negative comments about how our Contractor had installed the dishwasher, indicating that it had been done improperly. He stated that there should have been a loop in the hose under the sink to prevent water going back to the unit. He finished and left, leaving our front gate open, we and our tenants have small dogs, and the gate is to remain closed. When my husband got home, he was livid. I relayed that Jim had indicated that there should have been a loop, and I assumed that was the reason that he had not reinstalled the dishwasher under the counter as it had been. My husband, who had been a licensed G C in California for more than 30 years, showed me that there had been a loop system and that Jim had removed the screw and zip tie that were securing it to pull the unit out and that he should have put it back as it had been immediately prior. We also noticed that it was no longer level, Jim had made some mention about the way the hoses were behind the unit however, it had been installed by a licensed Contractor, inspected by my husband, was level and was functioning perfectly fine prior to the malfunction. This seemed highly improbable, we believe it was either incompetence or laziness on his part. The most frustrating part is after he had left, the dishwasher finished the cycle and is still showing the same error and it is not fixed. I feel like he used my lack of knowledge to get out of properly completing the job, this caused domestic intranquility in my home and was not appreciated at all.
Cyndi L,
Myrtle Creek, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727911088822
Terrible
This guy was lazy. He is a terrible. He did not want to help. All he cared was about collecting the money. He was not knowledgeable. The washer was operatlbe. After he left, we put a load in. The washer stop. He made it worse. I will never use Sears again.
Jerry D.,
Central Point, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1723585718128
not worth the cost
the diagnostic fee is them coming to tell you its broken, which you probably knew when you called them.
Hal A,
Medford, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707520250292
Horrible
I have a whole book on what went wrong please have a superior call me
Delfina C,
Shady Cove, ORCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1697152489293
What a mess
Technician was not prepared. He had the wrong information from Sears. Had a gas stove problem with heat issues. He said he was told the door on stove was broken??
Eric C,
Jacksonville, ORCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696712369693
Not His Fault
Bret is a very nice guy but the machine cannot be fixed. We have had service 6 times for the same thing since purchase and there's nothing he can do to fix it. The low rating is because he's come 3 times but cannot fix the problem because the machine is a fail.
Terry P,
Central Point, ORCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1696455728544