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501 Medford Center Reviews
Read reviews from customers who used our services at 501 Medford Center
Total reviews
160
Average Rating
4.6/5
Dryer repair
Very professional and knowledgeable quick and quality service
Jessica R,
Medford, ORGreat job
He fixed our washer in no time. He arrived on time. Very satisfi ed with his service. Will call again.
Shirley P,
Eagle Point, ORDishwasher repair
Bret kept in contact. He is very professional, which I liked.
Marilee Schelin,
Medford, ORFix refrigerator:)
Fixed refrigerator:) we can use it again. Thank you so much Is four stars, because it was impossible to talk to a human to explain the problem in more detail.
John,
Grants Pass, OR? What is this
I don't think that was his name. It was supposed to be Darin. Anyway, he wasn't able to figure out what was wrong with my dishwasher. He was on his phone most of the time looking up reasons for failure. It is an old Bosch- he gave us an estimated cost of possible parts that could be the cause, plus labor. Over $1000. Might as well get a new one. He was very nice. I'm sure he did his best. He never turned on the dishwasher.
Melody C,
Medford, ORHome visit for washing machine visit.
Washing machine works now, but it leaks from underneath. it shouldn't be leaking after the pump got fixed. Will need someone to contact us about another service repair appointment. Thank you.
Tom B,
Medford, ORLess than satisfied
I've never felt more dismissed by a service tech. My concerns about the functionality of my dishwasher, i felt like Brett told me it was all my fault, all he could do is complain about how bad my 20 year old Bosch dishwasher looked, implying that I or someone else in the house was "manhandling" the dishwasher which is why it broke, and we were negligent because we don't run cleaning tabs all the time through it. We bought the house used 6 years ago, it came with the house. The whole thing was a joke honestly. Waste of my money and time. The window for his arrival was 8am-5pm. He showed up around noon. Honestly after the first 5 min i wanted to kick him out of my house and call someone else. I will never have sears come back to my house or recommend them to anyone.
Aaron W,
Medford, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1708628183845
Did not believe my wife.
Bret and his partner did fix the problem however my wife consistently told them where the breaker was and what the error code and problem was with the dishwasher. They did not believe her and had to "search the house" and insisted to go into our 3 months old room to search for a breaker that wasn't there while he was sleeping. I feel if I was there they would have taken me at my word as a man. My wife felt they were not listening to what she was saying. Even thought she does know what the issue was and where the only breaker was. The only reason it's not one star is because my wife asked me not to leave a review of one star. Start listening to your customers. She may not be a technician but she is able to tell you the problem with the dishwasher and where our homes breaker is.
Todd K,
Central Point, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694649717809
Service
Terrible attitude. Overheard tech talking negatively when they thought client was out of earshot.
Caitlin W,
Grants Pass, ORCustomer service response - Caitlin, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777326913012
Horrible
He said we need new fridge didnt offer to tell us how much it could to fix the problem
Mark G,
Eagle Point, ORCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1775598340555