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685A Highway 101 Reviews
Read reviews from customers who used our services at 685A Highway 101
Total reviews
80
Average Rating
4.6/5
Lynda S,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1750836176781
Ana D,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1720586953634
Our dryer failed on 10/22/2023. We filed a claim for repair service on the following day and a repair visit was scheduled for 10/27. In the emails and text messages from Sears Home Services, I noticed that my appliance was misidentified as a two-in-one stacked unit, although I had listed the correct model number on the claim form. I tried to alert SHS to the error, but there is NO WAY to communicate with you. Whether I tried by phone or via the website, I was unable to reach a live agent. Both the phone number and the chat tools were bot-only, with just a limited number of menu options and no way to get a live agent. The first tech showed up promptly as scheduled, but didn't have the needed part, explaining that the stocking of parts on the trucks is determined by the office. So we had to wait SIX more days to get our dryer repaired. Both repair techs who came to the house were wonderful, but there are no nice words to describe the frustration caused by your organization.
James S,
He quickly told me it was a condenser fan. It was not. If you would have actually looked he would have found it was the drain. A quick study shows that is common with Samsung. I was just about to buy a new fridge which is not needed.
Shari W,
Customer service response - We apologize for the trouble you've faced, Shari. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785285845480
Rachelle,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1763346613775
Didn’t show up
Shelly D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1761267689051
He deserves a zero. Didn’t do anything. Wouldn’t even enter our house to look at the cooktop.
Jessica S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1751868933833
After over 5 weeks and four different times one of your TECHNICIANS been here to fix our washer, still not working. Pure bs you’re a crp company…(:
R A,
Customer service response - Thank you for your positive feedback! We're glad to hear you found our technician both nice and knowledgeable.
Sears Home Services on 1741916467314
They don’t fix the problem
Trini P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1734664109136
This store is no longer open.
Ronald S,
