685A Highway 101 Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (49 reviews)

Ana D

July 09, 2024
Source: Google

Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!

Sears Home Services on July 09, 2024

James S

November 03, 2023

Our dryer failed on 10/22/2023. We filed a claim for repair service on the following day and a repair visit was scheduled for 10/27. In the emails and text messages from Sears Home Services, I noticed that my appliance was misidentified as a two-in-one stacked unit, although I had listed the correct model number on the claim form. I tried to alert SHS to the error, but there is NO WAY to communicate with you. Whether I tried by phone or via the website, I was unable to reach a live agent. Both the phone number and the chat tools were bot-only, with just a limited number of menu options and no way to get a live agent. The first tech showed up promptly as scheduled, but didn't have the needed part, explaining that the stocking of parts on the trucks is determined by the office. So we had to wait SIX more days to get our dryer repaired. Both repair techs who came to the house were wonderful, but there are no nice words to describe the frustration caused by your organization.

Source: Google

Jessica S

July 07, 2025

He deserves a zero. Didn’t do anything. Wouldn’t even enter our house to look at the cooktop.

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on July 07, 2025

Gail K

June 07, 2025

I was charged $129.00, was told my dishwasher was fixed, NOT! Used today, 1st time after Jim left, dishwasher does not DRAIN, Sears SCAMMED ME! Do not use this company!!! They'll milk you for $$$'s and scam you. Call center is out of the USA, can't understand the foreign accent. Sears will take advantage of a old lady to the max!

Source: Google

Customer service response - Thank you for your positive feedback, Gail! We're thrilled to hear Jim was able to fix your dishwasher and provide excellent service, even in a rural area.

Sears Home Services on June 05, 2025

R A

March 24, 2025

After over 5 weeks and four different times one of your TECHNICIANS been here to fix our washer, still not working. Pure bs you’re a crp company…(:

Source: Google

Customer service response - Thank you for your positive feedback! We're glad to hear you found our technician both nice and knowledgeable.

Sears Home Services on March 13, 2025

Trini P

December 19, 2024

They don’t fix the problem

Source: Google

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on December 19, 2024

Ronald S

September 15, 2024

This store is no longer open.

Source: Google
Average Rating: 4.5/5 (49 reviews)