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1152 Marine Dr Reviews
Read reviews from customers who used our services at 1152 Marine Dr
Total reviews
70
Average Rating
4.6/5
Technician worked me in when I got a Text that my appointment had been rescheduled. He was awesome at communicating with me. The company needs people that we can talk to when we run into a problem. The all automated system does not work when you need a person to talk to.
Suzie V,
Patrick our technician was very helpful and friendly. Good service, in a decent amount of time.
Shawnna C,
Dawnya D,
Russell B,
Kelsey M,
Patrick was excellent again He arrived ahead of the specified time, worked quickly and very efficiently. Highly recommended. Patrick finished what Jonel started, diagnosing and ordering parts for. He too was punctual, efficient, and very clear about things. Also highly recommended. My only complaints with Sears - and nothing to do with either Patrick or Jonel - is that what they charge is exorbitant. Of course if you live out by the ocean you're going to pay more, but so much? Be prepared! 4 stars for very expensive cost.
Brian L,
Customer service response - Thank you for your positive feedback, Brian! We're glad to hear that Patrick provided excellent service and clear explanations.
Sears Home Services on 1738281866708
The technician was arrogant and demeaning to me and my wife. He did the get part replaced after many criticisms of the of the tech who order the part.
Frank M,
Customer service response - We apologize for the technician's behavior, Frank. We appreciate your feedback and will work on improving our service interactions.
Sears Home Services on 1757906133576
It is impossible to talk to customer service. The technician came out to diagnose our washer for a leak now it won't turn on at all. Can't get ahold of customer service.
James S,
Customer service response - We apologize for the trouble you've faced, James. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778202285780
This place has been out of business for years.
Mark B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750899023729
When I contacted sears on my washing machine, I spoke to the person scheduling the appointment I had said I wanted to speak with the technician before they came to make sure the part in machine was replaceable. I knew what was wrong. She told me they would contact me beforehand to make sure they knew the problem and could bring the part. They did not contact me and when the service guy came. I told him what was wrong and he put in my model number and said the part is no longer available so my machine is not repairable. This literally took less than 5 min. Now I’m being charged $119 and that is not acceptable. Now I’m being told because he showed up to my home it’s not refundable. The guy was nice because he knew I was mad about being charged. I was told billing does not accept outside calls. I’ll never call sears repair again
Lorie G,
Customer service response - We apologize for the trouble you've faced, Lorie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747702217882
