1152 Marine Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Katie M
The repair technician was great. I think his name was Jonel. He was very professional and flexible with me regarding the schedule. He put everything back exactly how it was before leaving. The experience I had with scheduling was not positive. Sears now uses AI technology rather than speaking to a real human. Despite correcting my address with AI, the technician was sent to the wrong address. The time window for the appointment was also not correct. AI scheduled and confirmed with me a specific time window due to my work schedule and the technician was not provided this information. He arrived at the wrong address about five hours before the appointment I had scheduled. Luckily, he had my number and called me and we were able to work it out so he could move onto his other jobs and return to my correct address at the end of his day. I would give the technician five stars, but I would give the AI technology used to schedule the appointments zero out of five stars.
Customer service response - Thank you for your feedback, Katie! We're glad to hear Jonel provided great service and was flexible with scheduling. We apologize for the issues you experienced with our AI scheduling system.
Sears Home Services on May 15, 2025
Susan D
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 14, 2025
MomEliz
Tech was off the charts helpful.
Customer service response - Thank you for your review! We're thrilled to hear that our tech was extremely helpful.
Sears Home Services on May 05, 2025
Jenny F
Very kind/friendly. Good service.
Customer service response - Thank you for your review, Jenny! We're happy to hear you received kind and friendly service.
Sears Home Services on May 05, 2025
Sandy T
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 07, 2025
Charles L
Outstanding service.
Customer service response - Thank you for your positive feedback, Charles! We're delighted to hear you received outstanding service.
Sears Home Services on February 12, 2025
Brian L
Patrick is an excellent technician. He arrived on time, worked well and quickly, explained the problem in understandable terms. Very much recommended.
Customer service response - Thank you for your positive feedback, Brian! We're glad to hear that Patrick provided excellent service and clear explanations.
Sears Home Services on January 30, 2025
Scott W
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 13, 2025
bob E
None of my comments reflect on the repairman!! He was great!! If you live on the coast, don't buy an appliance that only Sears will work on, It took over 4.5 months to get my dryer repaired because they only visit once a week and they had to come out several times to diagnose the problem and a bunch of times they were overbooked and had to reschedule it, sometimes only having openings a month away because all the sooner appointments were full. My appliance is a LG
Customer service response - Thank you for your feedback, Bob! We're glad to hear the repairman provided great service, and we apologize for the scheduling challenges you experienced.
Sears Home Services on December 12, 2024
Brandon O
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 31, 2024
