4400 S Western Ave Reviews

Our family has been completely disappointed in the lack of services and I mean the 4 different times different repair gentlemen came into our home to "fix" our dryer. I would have liked to give Victor a 5 but unfortunately for him he is a part of your team and the only one that was competent in assisting with the dryer. How is there no communication between your team members? Every time a new repair man came out to the house over the 30 day period when we were driving back and forth to the laundromat to keep our clothes clean because no one knew what they were doing or even what the previous person had done or tried to do. Each repair man would ask my husband what was going on?? My husband had to take off work after the 2nd repair man left and had done nothing so he could be present to tell the next repair man what the one before him had said. This is completely unprofessional and a poor example for your company named A&E repair but saying you are Sears repair. I hope no one else has to go through a messy and unprofessional situation like this with your company. Please train your repair men they do not know what they are doing. cc: Social Media

Didn't act on his findings of holes in coil. Instead he said my thermostat was set wrong.. Fridge still not producing ice.

Repair never completed. Horrible AI experience!!!

I am only giving this company 1 star because they did in fact show up on time for the same day appointment we scheduled on April 24th. The technician came out, looked over the appliance, and stated he ordered the part my refrigerator required to make it cold again. I had to wait another week for the part to come in and the technician to come back out to install it. The original technician and a new technician arrived on April 30th to install the part as scheduled. They took apart the inside of my freezer to install the part they ordered, only to find out the original employee who came out guessed the part because he couldn't locate my model number. Obviously that meant the part he ordered would not fix the issue. While they were taking apart my freezer the new technician had to continuously advise the original technician to remove all of the screws before pulling on the panels. The original technician seemed to forget how to reassemble the freezer in my refrigerator and the new technician had to step in to do his job for him. I did provide the owners manual for the fridge to help them locate the model number but the original technician did not bother looking at it. It stated in the manual where to find the model number in the fridge. The original technician then called his manager and they ultimately decided to issue a partial refund (they should have also refunded the service fee also but they did not). My faith in them fixing my refrigerator began to dissipate quickly as I listened to them discuss my refrigerator while they attempted to repair it. After they left I wiped the inside of my freezer out and noticed my ice maker was no longer making ice and water was running down the inside of my freezer. I had a new repair company come out today to look into the repairs. The new company found that the original repair guys punctured the water line going to my ice maker. The new company also ran diagnostic testing on the control panel to determine the issue of my refrigerator not staying cold; Sears did not run diagnostics on the control panel. Now I have to find 2 parts to fix my refrigerator instead of one. Avoid the headache and skip calling Sears.

Harold was excellent and took care of the problem. He was here 45 minutes and charged $359.95. That is almost $400 Per hour, and for a job that had no parts and was pure labor that is extreme. I will not recommend your repair service for cost alone.

The time management was awful . Was told the first time between 8-3 , I took off work and lost 350$ . He didn’t show up until 4:30. Second time was suppose to be here on Saturday between 8-12 and never showed up nor let me know . He is very messy and rude . I said I didn’t want him back but was sent even though I asked for him to not return . The company is awful because you can’t talk to a live person . Awful . I can’t give any stars for this experience

Horrible experience! Set an appointment for washer repair. Tech comes out and orders parts. They cancel my appointment after telling me they are on the way. Tech comes out the next day and says wrong parts were ordered. They ordered the “correct” parts. A week later they come and replace the parts. Washer still has the same issue. Sears can’t help because my warranty is through a 3rd party. Two weeks later and washer still not fixed. Update 11/14- Tech was scheduled to come on 11/12. They call and say they need to reschedule, after checking the next appointment wouldn’t be available until 11/17. I let them know that’s not going to work because I’ve been dealing with this back and forth crap for almost 3 weeks now. Tech says he’s on the way. Wouldn’t you know 10 mins later I get a text saying they canceled my appointment and to reschedule, earliest appointment 11/17. Seriously, if you need anything repaired use someone else and save yourself the headache. I have a 3rd party warranty who sends Sears out or else I would’ve found a different repair place because this is ridiculous. Update 11/17- Tech shows up and then says the parts ordered weren’t the right ones again. He orders the parts and one of the ones he ordered is a part that has already been replaced. I told him that and he kept saying it hasn’t been. Had he checked the claim history he would’ve seen that it had been replaced. So now I’m waiting for two parts (one that had been previously ordered and sent back, reordered and it was wrong) and another part he doesn’t need because it has already been replaced. My next appointment is 11/21 and I don’t have any faith it’ll be repaired. Seriously everyone do not use Sears for any repairs, atleast not for appliances.