Appointment Lookup
802-552-4364
4400 S Western Ave Reviews
Read reviews from customers who used our services at 4400 S Western Ave
Total reviews
273
Average Rating
4.2/5
M M,
Bettye T,
Karlene C,
Customer service response - Thank you so much for the fantastic 5-star rating, Karlene! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on 1707175597651
all is good i now have ice!
Russell O,
Customer service response - Thank you for your feedback, Russell. We're happy to hear you now have ice!
Sears Home Services on 1779127693374
Randall, my service tech was absolutely phenomenal. I would pick him everytime if I could. The "must be home from 8am-5pm window" with no updates throughout the day is a little crazy to me. It took 8.5 hours for the tech to show up to my house, it would be nice if a round about eta, such as morning or afternoon could be provided so a whole days worth of time doesn't go to waste.
Candice O,
Customer service response - Thank you for your feedback, Candice! We're happy to hear that Randall provided excellent service. We apologize for the inconvenience with the scheduling window and appreciate your suggestion for improvement.
Sears Home Services on 1765767066767
Friendly and professional service.
Gladys M,
Customer service response - Thank you for your positive feedback, Gladys! We're happy to hear that you received friendly and professional service.
Sears Home Services on 1754440218479
My technician was full of knowledge and worked my situation out perfectly.
Pamela M,
Customer service response - Thank you for your positive feedback, Pamela! We're happy to hear that your technician was knowledgeable and resolved your situation perfectly.
Sears Home Services on 1753228888268
Chinh T,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1723358078156
Scott L,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1721963894820
All told, it was a good experience. Unfortunately, it was marred by the technician sent out on 6/11/2024, identified as Michael C. I'm not qualified to judge his technical work, but he was angry, hostile, and hateful. He refused to explain anything to me, including what work he did, a breakdown of the costs, and the process for me buying and accepting delivery. His responses were angry grunts and one word answers. His hostility made me nervous to have him in my house. On the other hand, today's technician, identified as Randal, was excellent. Again, I can't judge his technical skills, but he repaired the dryer, and it works. He explained everything to my satisfaction and was very polite and friendly. He also gave me good advice relative to maintaining my machines. The markup on the part seemed excessive, but the labor was fair. I gave only 4 stars due to the behavior of Michael C. Other than that, it was a positive experience. You should consider finding a job for Michael C that doesn't involve being around customers.
Stephen K,
Customer service response - We sincerely apologize for the experience with Michael C and appreciate your feedback on both technicians. Thank you for bringing this to our attention, and we're glad to hear that Randal was able to provide a positive experience.
Sears Home Services on 1718932627659
