4400 S Western Ave Reviews

Randall, my service tech was absolutely phenomenal. I would pick him everytime if I could. The "must be home from 8am-5pm window" with no updates throughout the day is a little crazy to me. It took 8.5 hours for the tech to show up to my house, it would be nice if a round about eta, such as morning or afternoon could be provided so a whole days worth of time doesn't go to waste.

Friendly and professional service.

My technician was full of knowledge and worked my situation out perfectly.

All told, it was a good experience. Unfortunately, it was marred by the technician sent out on 6/11/2024, identified as Michael C. I'm not qualified to judge his technical work, but he was angry, hostile, and hateful. He refused to explain anything to me, including what work he did, a breakdown of the costs, and the process for me buying and accepting delivery. His responses were angry grunts and one word answers. His hostility made me nervous to have him in my house. On the other hand, today's technician, identified as Randal, was excellent. Again, I can't judge his technical skills, but he repaired the dryer, and it works. He explained everything to my satisfaction and was very polite and friendly. He also gave me good advice relative to maintaining my machines. The markup on the part seemed excessive, but the labor was fair. I gave only 4 stars due to the behavior of Michael C. Other than that, it was a positive experience. You should consider finding a job for Michael C that doesn't involve being around customers.

Victor .. the Technician was on time the other ones were not.. the scheduler was an idot .. it took 3x of me taking off work to finally get my dryer fixed.

After new parts were install in the oven, it needed to be calibrated. The technician said it shouldn’t need it. I checked it and it didn’t keep the temperature correctly. I had to calibrate it with the oven controls. I’m not happy that I had to do it, especially since the repair is under warranty.