4400 S Western Ave Reviews

All told, it was a good experience. Unfortunately, it was marred by the technician sent out on 6/11/2024, identified as Michael C. I'm not qualified to judge his technical work, but he was angry, hostile, and hateful. He refused to explain anything to me, including what work he did, a breakdown of the costs, and the process for me buying and accepting delivery. His responses were angry grunts and one word answers. His hostility made me nervous to have him in my house. On the other hand, today's technician, identified as Randal, was excellent. Again, I can't judge his technical skills, but he repaired the dryer, and it works. He explained everything to my satisfaction and was very polite and friendly. He also gave me good advice relative to maintaining my machines. The markup on the part seemed excessive, but the labor was fair. I gave only 4 stars due to the behavior of Michael C. Other than that, it was a positive experience. You should consider finding a job for Michael C that doesn't involve being around customers.

Victor .. the Technician was on time the other ones were not.. the scheduler was an idot .. it took 3x of me taking off work to finally get my dryer fixed.

After new parts were install in the oven, it needed to be calibrated. The technician said it shouldn’t need it. I checked it and it didn’t keep the temperature correctly. I had to calibrate it with the oven controls. I’m not happy that I had to do it, especially since the repair is under warranty.

I feel a full explanation of what I would have to pay versus what Sears representatives told me what I would pay needs to be clearer!

2 stars for the fast scheduling and response. I was able to schedule a technician to come out same day to replace the belt on my dryer. Tech calls around 3pm saying he is 1.5 hours away and you could tell he was trying to get out of driving to El Reno. I said it was fine though because my son stayed home that day so someone would be there. He asked me what was wrong so I told him the belt snapped and when we tried replacing it we couldn't get it to work which is why we were hiring someone to do it. He then tells me that he doesn't have a belt for my dryer with him, that it will be $400 or more to replace the belt, and it was probably better to just go buy a new dryer. 😒 I canceled the appointment, contacted an appliance parts store and ordered a replacement belt for $35, watched a few videos on YouTube, and my Husband and I fixed it ourselves. You could tell the guy didn't want to come out and he wasted our time. Won't be calling again.

James seemed to do a good job when he finally showed up. However, it was 3 weeks from the time he came and diagnosed the problem until he came back to fix it. He told me the parts arrived in about a week. I can’t understand why he took two weeks after the parts arrived to come fix it. I texted him twice to ask about repairs and he did not respond. Also, Sears scheduled 5 appointments during this time and I waited all day because they didn’t call to cancel… just no show.

Needs the parts pick up. The technical left without doing it. Please let me know when they will pick them up. I did a Buy out because they could not get the other part in

The service repairman was great, however, there is no communication between Sears, their techs or the customer. No showed on us for two days before finally arriving. Troy was a great repairman, but Sears Repair has zero ability to contact them especially when it is a home warranty repair.