4400 S Western Ave Reviews

Victor .. the Technician was on time the other ones were not.. the scheduler was an idot .. it took 3x of me taking off work to finally get my dryer fixed.

After new parts were install in the oven, it needed to be calibrated. The technician said it shouldn’t need it. I checked it and it didn’t keep the temperature correctly. I had to calibrate it with the oven controls. I’m not happy that I had to do it, especially since the repair is under warranty.

I feel a full explanation of what I would have to pay versus what Sears representatives told me what I would pay needs to be clearer!

2 stars for the fast scheduling and response. I was able to schedule a technician to come out same day to replace the belt on my dryer. Tech calls around 3pm saying he is 1.5 hours away and you could tell he was trying to get out of driving to El Reno. I said it was fine though because my son stayed home that day so someone would be there. He asked me what was wrong so I told him the belt snapped and when we tried replacing it we couldn't get it to work which is why we were hiring someone to do it. He then tells me that he doesn't have a belt for my dryer with him, that it will be $400 or more to replace the belt, and it was probably better to just go buy a new dryer. 😒 I canceled the appointment, contacted an appliance parts store and ordered a replacement belt for $35, watched a few videos on YouTube, and my Husband and I fixed it ourselves. You could tell the guy didn't want to come out and he wasted our time. Won't be calling again.

James seemed to do a good job when he finally showed up. However, it was 3 weeks from the time he came and diagnosed the problem until he came back to fix it. He told me the parts arrived in about a week. I can’t understand why he took two weeks after the parts arrived to come fix it. I texted him twice to ask about repairs and he did not respond. Also, Sears scheduled 5 appointments during this time and I waited all day because they didn’t call to cancel… just no show.

Needs the parts pick up. The technical left without doing it. Please let me know when they will pick them up. I did a Buy out because they could not get the other part in

The service repairman was great, however, there is no communication between Sears, their techs or the customer. No showed on us for two days before finally arriving. Troy was a great repairman, but Sears Repair has zero ability to contact them especially when it is a home warranty repair.

Our family has been completely disappointed in the lack of services and I mean the 4 different times different repair gentlemen came into our home to "fix" our dryer. I would have liked to give Victor a 5 but unfortunately for him he is a part of your team and the only one that was competent in assisting with the dryer. How is there no communication between your team members? Every time a new repair man came out to the house over the 30 day period when we were driving back and forth to the laundromat to keep our clothes clean because no one knew what they were doing or even what the previous person had done or tried to do. Each repair man would ask my husband what was going on?? My husband had to take off work after the 2nd repair man left and had done nothing so he could be present to tell the next repair man what the one before him had said. This is completely unprofessional and a poor example for your company named A&E repair but saying you are Sears repair. I hope no one else has to go through a messy and unprofessional situation like this with your company. Please train your repair men they do not know what they are doing. cc: Social Media