4400 S Western Ave Reviews

Harold was excellent and took care of the problem. He was here 45 minutes and charged $359.95. That is almost $400 Per hour, and for a job that had no parts and was pure labor that is extreme. I will not recommend your repair service for cost alone.

The time management was awful . Was told the first time between 8-3 , I took off work and lost 350$ . He didn’t show up until 4:30. Second time was suppose to be here on Saturday between 8-12 and never showed up nor let me know . He is very messy and rude . I said I didn’t want him back but was sent even though I asked for him to not return . The company is awful because you can’t talk to a live person . Awful . I can’t give any stars for this experience

Horrible experience! Set an appointment for washer repair. Tech comes out and orders parts. They cancel my appointment after telling me they are on the way. Tech comes out the next day and says wrong parts were ordered. They ordered the “correct” parts. A week later they come and replace the parts. Washer still has the same issue. Sears can’t help because my warranty is through a 3rd party. Two weeks later and washer still not fixed. Update 11/14- Tech was scheduled to come on 11/12. They call and say they need to reschedule, after checking the next appointment wouldn’t be available until 11/17. I let them know that’s not going to work because I’ve been dealing with this back and forth crap for almost 3 weeks now. Tech says he’s on the way. Wouldn’t you know 10 mins later I get a text saying they canceled my appointment and to reschedule, earliest appointment 11/17. Seriously, if you need anything repaired use someone else and save yourself the headache. I have a 3rd party warranty who sends Sears out or else I would’ve found a different repair place because this is ridiculous. Update 11/17- Tech shows up and then says the parts ordered weren’t the right ones again. He orders the parts and one of the ones he ordered is a part that has already been replaced. I told him that and he kept saying it hasn’t been. Had he checked the claim history he would’ve seen that it had been replaced. So now I’m waiting for two parts (one that had been previously ordered and sent back, reordered and it was wrong) and another part he doesn’t need because it has already been replaced. My next appointment is 11/21 and I don’t have any faith it’ll be repaired. Seriously everyone do not use Sears for any repairs, atleast not for appliances.

HE DO NOT DESERVE A ⭐️ FROM ME BECAUSE HE DID NOTHING AND THE WAY HE TALKED TO ME LOOKED LIKE IM A STUPID OR DUMB PEOPLE. “ YOU NEED TO READ THE MANUAL BEFORE YOU DO “ IF IM NOT READING THE MANUAL BEFORE THEN HOW DO I KNOW HOW TO USED THE MACHINE? HE DOES NOT LISTENING WHAT I DID TOLD HIM. ALWAYS KEEP SAYING THAT TO ME. (5 TIMES) WHAT DO YOU THINK IF I TELL YOU THAT?

Came out yesterday to repair our dishwasher that night. It was making a noise we called and they said if they came out and it was a different issue they charged us another diagnostic charge. The first charge was $300 and all he said was that the overflow had filled up now it’s making a noise and they want to charge us more money if you value your money don’t use Sears. They’ll rip you off.

A tech never showed up and I waited for 6 hours.

The service was inexperienced and was calling others on what he needed to do. He didn’t leave me any type of invoice explaining what he found wrong with my ac system.

My unit has been down over a month. I have lowes warranty and 1st guy never came, 2nd guy ordered parts, 3rd guy was actually 1st guy and said he switched parts but could not assemble alone and would come back following morning, then got put off again......